FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Ramim M.
It was amazing! Customer support was astounding even after I was SLIGHTLY dissatisfied with my glasses (which says a lot about the company's employees) :) ! Other than that, the prescription, and the delivery and glasses in general were on point!
Netty T.
Perfect, I love both my pairs of glasses 😇
Allison Thompson W.
Not only are the frames made of great quality, but the customer service is outstanding. I have three pairs and I love them all!
Katherine Q.
I really like this website, it made it really easy to buy glasses and even if you make a mistake like I did, the customer service is great. Kate was wonderful and very helpful, I really appreciate this sort of customer service you usually don't see in all places. Really recommend this website :)
Janie W.
I have ordered four pairs of glasses in the last 6 years from Firmoo, and have yet to find myself disappointed. This last time, I received my pair and they were just a little too narrow for my face. I emailed immediately for help, and within ten minutes, Kate emailed letting me know that I just needed to pick out a new pair and they would send them to me, completely free! I was shocked, to say the least. And on top of it, they're letting me keep the pair I already bought, I just paid for shipping. Kate answered all my questions to a t, and responded to every email within ten minutes. This has been the best customer service I have received anywhere. Other companies could learn a thing or two from them.
Jason A.
Amazing service and quality. customer service is second to none. product was processed and delivered a lot quicker than expected. and quality is as good as high street products but with half the price!! love it!
Nicoll F.
I can not say enough positive things about this company. Not only are their products amazing but their customer service is even better! I made a mistake in my order and they went above and beyond to fix it and make me happy. I do a lot of online shopping and I have never found a better customer service! Every single person I have spoken with has been amazing. Thank you firmoo!!
Cyndi Combs M.
Glasses were right on time and great quality
