FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Alex
So far I have ordered three pairs of glasses and had a great experience. The first two were perfect and came quickly. I was very impressed with the quality so I bought a third pair. I accidentally put the incorrect address so I emailed them and they corrected it for me. The customer service rep who replied was so kind I will now only buy glasses from them.
Antoinette C.
I'm in love with firmoo. My new glasses just came in today and they look and feel great. I was a little nervous because I don't usually buy stuff online, but everything worked out. My goal now is to not go broke spending money at firmoo lol. I will definitely be buying another pair.
Samuel James K.
I'm absolutely in love with my new glasses that I bought from Firmoo! I've gotten many compliments about my new glasses. They have great quality glasses for cheap prices and excellent customer service! I'll definitely be buying from them again!
Sunburst S.
Firmoo's customer service is phenomenal. I received a prompt response with more than satisfactory options to make sure everything was taken care of.
Jenn
I made a mistake with shipping address and the type of shipping, I was able to contact someone who could help me in an instant! It was wonderful, they helped me change my shipping address and changed the type of shipping ASAP. I love the customer service and can't wait to receive my glasses! Literally the best online customer service I've ever had in my entire life and online shopping experience.
Ari Y.
I am very satisfied with Firmoo's customer service! They were able to fix my prescription glasses quickly. I'm also very satisfied with the quality and fit of the glasses. Thank you very much Firmoo!
Σοφία Π.
I am very satisfied with my purchase,the glasses are just like the photos and the shipping was really fast!
Liv
Firmoo has the best customer service I've ever witnessed ! I am a regular glasses shopper with firmoo and each time I have received full customer service in the best way possible. Any problems you have Firmoo will contact you back very quickly and efficiently and without any issues will happily sort your problem out. - Liv Longbottom
