Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
firmoo.com
Website
firmoo.com
Category
Vision & Hearing
Location
South El Monte, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They claimed I had multiple orders with my account and I NEVER have gotten an order before and canceled it. Not happy about this at all.
Edit reply: the point of ordering online is you don’t have to provide any documents or have an eye exam so asking to provide a prescription invalidates and makes your whole website pointless as i can get free glasses through my insurance if I go to the doctor. I don’t have a perscription and don’t plan to get one the fact you deny anyone who doesn’t want to see an eye doctor is bad business practice.
Response from FirmooSep 14, 2019
We express sincere apologies for the inconvenience if there is any. Currently, we have a strict verification mechanism for the $1 trial program. In the hope to let people who are experiencing vision problem to see the world clearly, firmoo lunched $1 trail program. As to your concerns, if you have not placed any orders, please provide us with effective documents to verify. We will definitely help you fix this problem and process your order as soon as we can and we will offer you extra free eyeglasses to express our apologies.
KV
Kamilah V.
I give Firmoo one star because I cannot…
I give Firmoo one star because I cannot give them zero. Got rush shipping, item still took over a week, then recieved the wrong prescription. Sent an email but I'm sure they'll give me the run around and tell me I "entered it wrong" like they seem to tell everyone who has the same problem on BBB (and there's a lot of the same problem occuring it seems). I know for a fact I didn't enter the wrong prescription - it's the same one I used on other sites. Really disappointed (and unable to see or drive). Don't fall for this scam or all of these likely paid reviews. Also: Made in CHINA not CALIFORNIA!!!!
Update because I cannot reply to Firmoo otherwise: I have already emailed you. I don't have my original prescription but I can email you screenshots proving that I've used the same prescription at other sites before. I am 34 years old and have been wearing the same glasses for over 10 years - why would the same prescription be different from y'all but not from anyone else? Why do you require a copy of the original prescription only when people get their wrong glasses and not beforehand? It looks like magnifying glass instead of true lenses. Order number is 19082923005676.
Response from FirmooSep 7, 2019
Hi Kamilah, sorry to hear that. 1. For express, it takes 5-7 working days after processing; for standard shipping to the USA, it takes 6-10 working days after processing. 2. We will take full responsibility if it's our liability. 3. Considering our nice 30-day exchange&return policies, you can submit the request with a copy of your original prescription in your account . The exclusive CSR will reply you, within 24 hours/48 hours on weekends, for a satisfactory solution after analysis. 4. All the reviews on all platforms are made by customers willingly. 5. Pls tell us the order no. so that we can help you to solve the issue better. Thanks.
Update
Dear Kamilah, we have your received your refund request. The exclusive CSR will reply you within 24 hours for a satisfactory solution. Original prescription is required to better analyze the cause so that you will buy a suitable glasses next time. But if you don't have that, can you email a photo comparing our glasses with your old one for better analysis? Frame size change will cause some problem as well sometimes. For any problem, pls feel free to contact: Email: [email protected] (Reply within 24 hours on weekdays and 48 hours on weekends); Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-5 p.m. PDT.); Live Chat: Start a live chat (Everyday, 5 a.m.-8 p.m. PDT.)
LE
Leopoldo
Worthless cheap plastic glasses in a…
Worthless cheap plastic glasses in a nice expensive case. Optical analysis of the lenses shows several manufacture problems, a scam.
UPDATE
Their reply says you can get your money back, well that is NOT true!
They just offer a small discount on another pair of glasses or a partial refund excluding shipping and processing fees.
Response from FirmooSep 2, 2019
Hi Leopoldo,
Sorry to know that you are unsatisfied with our eyeglasses. We have a friendly return&exchange policy. https://www.firmoo.com/help-p-73.shtml You can submit the request in your account center or send your order number to us. We will help you return or exchange.
Sincerely,
Firmoo CS Support
UPDATE:
Dear Leopoldo, sorry for the misunderstanding. For our friendly exchange/return policy, you can ask for full refund or exchange another one with shipping fee covered as long as it's Firmoo's liability and within 30 days from the receiving day. But if it's beyond the period, 50% or 40% off discount will be provided. Could you pls send some photos to [email protected] showing the manufacturing problems? Thanks. The exclusive CSR will reply you for a satisfactory solution within 24 hours after analysis.
CA
Cindy A.
If I could give 0 stars I would
If I could give 0 stars I would! Extremely unhappy, would not recommend. I ordered a pair for my 5 year old and uploaded her prescription along with PD, her glasses came in and were not the measurements described on site. Very inaccurate and their response was that they have different manufacturers! So they credited me for a replacement pair, so I clearly ordered a pair that said “ no hinges” which in term should mean not hinges! Wrong! I get the pair in and it came with hinges, as well as the width bigger then described so didn’t fit my child. By this time I was fed up with how inaccurate their description is and asked for a refund, I was told I could only exchange once since this was already my replacement. So I’m stuck with huge glasses. Luckily we were able to go to vision source and order her a perfect fit frame. Save yourself the frustration and get your child better quality glasses else where that accurately describes their frames. I’m pretty sure they are cheap china material
Response from FirmooAug 19, 2019
Hi Cindy,
Sorry for the unhappy experience and thanks for your feedback, which will help us to improve. To help our customers find fit eyeglasses at Firmoo, we want to make some explanation here. Firstly, for the frame size issue, you can see that the measurement for the frame width is from one screw to another, not from the end of one side to another. That may be the reason why the frame is larger than what you expected. Secondly, the frame you chose for your kid is truly no spring hinge and made with Silica Gel materials. Most of the kids' frames are made of Silica Gel, which is soft and safety.
We did not satisfy you this time but hope you can have a great experience next time.
Sincerely,
Firmoo CS Team
TS
Tameka S.
Didn’t even receive glasses only a…
Didn’t even receive glasses only a cloth case. I’m so disappointed
Response from FirmooJun 3, 2019
Hi Tameka,
Sorry for our mistake. We are processing the compensatory pair and will update the shipment to express shipping freely.
Sincerely,
Firmoo Customer Support Team
RC
Robert C.
Probably won't use them again
Probably won't use them again. They will give you a full refund if you don't like the glasses but they offer a pittance if you make mistake on your prescription. I should have put a plus sign and didn't. My bad on that. Customer service is very slow as well. Have talked to a few others who feel this is not a good service.
Response from FirmooMay 27, 2019
Hi Robert,
Thanks for your feedback about our retrun&exchange policy and response time. That's important for us to improve. Hope you will have a pleasant experience next time.
Sincerely,
Firmoo Customer Support Team
YE
yvonne E.
if i could give negative stars i would
if i could give negative stars i would. i sent them my order in dec 2018- by may 2019 they still had not sent me glasses or a refund. beware
Response from FirmooMay 14, 2019
Hi yvonne erdmann,
We checked your order details and all of our email records. We got your feedback that you received your eyeglasses on Dec. 18, 2018, but you could not see clearly. Our representative asked for the original prescription for checking. It took a long time for us to get your reply and it seemed that you did not receive some of our emails. When we got your original prescription, we found that you entered the wrong prescription for your order. Our representative offered you an exchange solution, but you preferred a refund. So we issued a refund of USD$81.89 after that. For refund can only be credited to your original payment account, it may take up to 30 days for your credit card company to handle it. Hope you can kindly understand.
Sorry for any inconvenience this time. We will try our best to offer you better eyeglasses and shopping experience. Hope you can have another try and have a great experience with us next time.
Sincerely,
Firmoo Customer Support Team
DA
david
realy bad service
realy bad service the frame was crooked so send a message never reply so send 3 more and no answer
Response from FirmooMay 5, 2019
Hi David,
Sorry for any inconvenience. We promise that all emails can be responded within 24 hours on weekdays and 48 hours on weekends. Please check your spam box. For instant help, please contact us via LiveChat or phone.
Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-5 p.m. PDT.)
Live Chat: Start a live chat (Everyday, 7 a.m.-6 p.m. PDT.)
It's very easy to exchange or return with us. Please login your account center to apply for the exchange&return. Once we received your request, your exclusive CSR will reach you to solve the issue.
Sincerely,
Firmoo Customer Support Team
