Kristen M.
I've been buying my glasses online for a LONG time...
I've been buying my glasses online for more than 10 years. Firmoo is the best I've ever ordered from - superior quality frames (both of my pairs are better than any I've ever gotten elsewhere online), prompt customer service, always have a sale or discount on top of their already reasonable prices. They actually sent me the wrong color glasses by mistake. Same style, but wrong color. They admitted the error and fixed it by letting me keep the wrong color they sent (which I did like and do still wear, but would not have chosen them to actually buy) and gave me a Firmoo credit for the cost of the glasses BEFORE the discount code I used on the first purchase had been applied. So, like, I believe I paid $30ish, but the credit was for $55 and could not be combined with another coupon code. They really will own it and make things right if the error was theirs. It was easy to find another pair I liked, as the color I had originally ordered had sold out by then. I would not have chosen the same style in a different color anyway - I prefer to have different "looks" to choose from-, but I guess that might not have been acceptable to somebody else. This was the solution we agreed to so I can't really say what else they would have offered if I hadn't been happy with that solution. Shipping can take a while, but honestly, you are going to have that same 3-week wait with any other online eyewear company. But if that's the trade-off for getting ~85% off per pair of glasses (compared to my local brick and mortar stores), I have zero problem with that. These are good glasses with TONS of lens options available.