FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Neon P.
I love this website and I will definitely order more glasses from them in the future! Their customer service is AMAZING. They sent me updates when: I ordered my glasses, when they processed my order, when my order was being made, when it was shipped, and they gave me a tracking number. I've also received quite a few coupons as well. The product looked just as it was pictured and the prescription was perfect. 10/10 will definitely use again.
Meeray G.
I like that Firmoo shows detailed measurements of glasses, so you can compare and know what size is best for your face. I quite like my new pair and the added blue tint to protect from eye strain with screen-time is great.
Chloe M.
I’ve been using Firmoo now for years, and it’s still the first place I look to when I need new glasses. Getting a pair of prescription glasses that are quality and fashionable for 35 dollars, that includes shipping and handing?!? You just can’t beat it. Not to mention the fantastic customer service. I ordered and received a pair of glasses just before Thanksgiving this year and realized (after receiving them a week later) something was off with the prescription right away. CSR Laura worked with me to get another pair and make everything right. Found out that a tech at my eye doctor’s thought a pd of 67 and 32- Right eye and 35 Left eye was the same thing! So I speak with Laura and she gets me another code for the correct pd glasses- ordered and done. Or so I thought. Get this- my CSR Laura reaches out to me the next day, over the weekend, to make sure my odd sounding PD wasn’t a typo. I replied back that it is indeed correct and that I appreciate her checking in with me- and I receive an instant email back that my order is no longer haulted but is being made at the moment. Seriously, you couldn’t ask for better service! And no, I have not received anything free for my review. I’m just a big fan of great, low cost glasses, and terrific reps like Laura. Thank you Firmoo and indeed Laura for a fantastic product and the service to back it up. You have a customer for life!
Mary D.
I cannot believe the level of service I received from Jack at Firmoo! While I really loved my new glasses, my prescription must be a difficult one, and they were not able to get it quite right. I am sure a less difficult prescription would work just fine, and I have no doubt the Firmoo company will make sure of that. Nevertheless, I am happy with my experience. Jack was extremely communicative, answering all my questions promptly and going out of his way to help! I would wholeheartedly recommend Firmoo for your eyeglasses source!
Gloria R.
Loved my glasse and the experience was great.
amy
My one on one customer service agent was Agnes and she was amazing! She answered every question I had! The glasses are amazing and really good quality. It was an all around great experience and i would recommend this company to everyone!
Mina
Ordering my glasses was super easy, more so with the customer service representatives. They made sure I was happy every step of the way. Firmoo cares about their customers happiness, and I think that's great
Stacie J.
Although there was an issue with my prescription, things were fixed quickly and everything was handled professionally! Would definitely recommend Firmoo
