Katharine H.
Firmoo won’t delete my account
I emailed to ask to have my Firmoo account deleted (there is no option on their website). I was told my account was removed from their email list and wouldn’t receive any further emails. Then I was asked why I wanted to delete my account. I replied that I wasn’t going to order from them. The next email said my customer service rep had “already coordinated with our assigned team to initiate the deletion of your firmoo account”. Today I received an email saying they can’t delete my account because “there were records of orders successfully placed.” Frankly, I’m finding this very concerning. It feels very underhanded.
Response from FirmooMar 6, 2020
Hi Katharine, We are sorry for the misunderstanding caused by our customer service representative. And we will arrange a training lesson for the representative who gave you the wrong answer. For now, we could only delete those accounts without orders now due to system limitations. We can help you to unsubscribe your email then you will not receive any promotion emails again. Please rest assured that you concern and feedback are highly valued and we will try our best to improve the function in the near future. Please let us know if you have any other questions! We are willing to help! Sincerely, Firmoo Customer Support Team