FirmooReviews of firmoo.com

Incredible service

Firmoo has nice glasses at reasonable prices and their customer service is very helpful, will shop here again!

My experience with Agnes has always been pleasant. Not only she is very helpful, she is also polite and patient. She always follows up and guide me regarding matters and that is what I call a tip top customer service and experience.

Vizy is a great CSR, any questions can be asked and an answer would be provided. Thank you for the constant updates. Tamara

This is the best online customer service I've ever gotten! Agnes handled my entire situation in 30 minutes (which is so fast for what I imagine is a very busy company.) They really do treat you like you're a VIP. Thank you Firmoo for existing!

I purchased a pair of glasses that were amazing quality, but too big for my face and I let Firmoo know that I would like to exchange them. They replied the same day and said I could keep them as back up and gave me a credit to apply to another frame purchase and just paid express shipping and for the lenses which was only $23. I got the new frames with prescription lenses within 8 days and they're absolutely beautiful!! The quality and prices are amazing and the customer service is excellent!! I definitely recommend this website to anyone looking for great quality glasses and more than fair prices. Thank you, Firmoo.

These glasses are just exceptional, I really recommend them! They are of very good quality and the delivery is fast. Very good site

I have had a great experience with Firmoo. My first order did not go according to plan due to a wrong prescription. Lynn, my Customer Service Representative, was very understanding of my situation and offered a full refund so that I could order another pair with the correct prescription. Customer service is superb as the whole transaction (contacting Lynn, conversing and refunding) took less than one hour. Shipping was not refunded but that is understandable. I ordered my new pair a few months later and I cannot be happier. Firmoo offers a HUGE selection of trendy frames. I got a great deal on the pair that I wanted and the glasses are already almost at my door, just 4 days later. Firmoo is great for quality eyewear are discounted prices.