FirmooReviews of firmoo.com

Response from FirmooJun 16, 2021

Hi Jose, we are really sorry to for the shipping delay of your order. Sometimes a shipping delay will occur due to inclement weather, or a customs inspections. We are always trying our best to avoid such delays and deliver the parcel to our customers asap. Would you please send us your order number to [email protected]? We will issue you a shipping fee refund for your time lost. Thank you for your support and understanding!

Response from FirmooJun 7, 2021

We are sorry for that Karla. This is really an unfrequent issue and we will try the best to avoid the same in the future. We will contact you for a satisfactory solution within 24 hours. Please check your email and the spam folder. Also, we will conduct training to make our customer service representatives more flexible. Thanks for your feedback and understanding. Take care and stay safe.

Response from FirmooMay 31, 2021

Hi Olivia, we are sorry for the trouble caused to you. Please do not worry, we offer 3-Month Warranty: Customers will enjoy a 3-month warranty, covering any possible defect in materials and workmanship. Can you send the order no. and the probelms you encountered when you communicate with our customer service agent to [email protected]? We will check what happened with your order and we won't let you to take a loss. Thanks for your support.

Response from FirmooApr 21, 2021

Hi Joshua, we are sorry for the inconvenience. After checking, the refund was not proceeded successfully before. So we just tried again and the refund will be credited to your original payment account used on the order In 3 business days. Normally, once you send us a email, our email customer service representative will send you a reply within 24 hours. Would you please kindly check your inbox as well as the junk folder? Besides, to express our apologies, we will send you a discount coupon via email for you to reorder. Thank you for your understanding!

Response from FirmooApr 14, 2021

Sorry about that Terry. According to some people, they are able to see clearly after adapting to new glasses for some time. So the email representative suggested you do it as well. But if you think it's hard to adapt to it and it doesn't work, we can provide a solution right away. Please don't worry. Our email representative will contact you within 24 hours for a satisfactory solution. Please check your email connected with your FB as well as the spam box. Thanks and take care.

Response from FirmooApr 13, 2021

Sorry to hear that Richelle. Such issues are usually complicated and involve many aspects. Upon checking the order details, it may be due to the too large frame size but standard Spheric lenses, the sides of which is a bit curved and the distortion of the edge may cause blurry vision or dizziness. Also, since there is no AR coating, reflection may affect vision as well. It's suggested to choose a smaller frame and add AR coating. Our email CSR will contact you within 24 hours about the refund and will provide more detailed suggestions. Also, we will strengthen training on our service representatives so that we can provide a better shopping experience for you. Your understanding will be highly appreciated.

Response from FirmooMar 26, 2021

Ciao lucia, le nostre sincere scuse per la coppia non lavorata che hai ricevuto. Stavamo cercando di ritirare il tuo ordine ma non lo abbiamo trovato. Puoi inviarci un'e-mail con il tuo ordine NO. così come i problemi specifici della coppia che hai ricevuto, cercheremo di aiutarti con lo scambio o il rimborso il prima possibile. Il nostro indirizzo email è [email protected] e ti risponderemo entro 24 ore nei giorni feriali e 48 ore nei fine settimana.

Response from FirmooFeb 27, 2021

Hi Nat, so sorry for the shipping delay. It is likely caused by the affection of the Spring Festival in China as well as the piled-up package waiting for the shipment when the shipping was resumed. Moreover, we cannot pull up your mentioned order. Would you please send us an email to [email protected] with your order No? Then we could better figure it out. We will check your parcel and your concerns will be handled within 24 hours on weekdays and 48 hours on weekends.