Yana S.
Firmoo customer service is the most…
Firmoo customer service is the most caring!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Yana S.
Firmoo customer service is the most caring!
Anto
Ho acquistato due paia di occhiali da firmoo e sono davvero soddisfatta. lenti e montature bellissime.
lili Z.
He comprado con ucha frecuencia en esta tienda y me gusta la calidad del cada producto que he recibido.
Yushra T.
They don't have phone customer service but the email one is enough. Supposedly it's a within 24 hour for them to get back but I got mine in 3 hours. And after that they reply less than an hour. They were really friendly and would really try to help you sincerely.
Response from FirmooMar 16, 2018
Dear Yushra, Thanks for your review! We have telephone service now and answer calls from 8 p.m. to 5 a.m. EST. Sorry that we may not answer your call promptly due to the time difference. You may leave a voice message and we will call you back within 24 hours. We also reply emails within 24 hours. Thanks for your understanding! Firmoo Customer Support
Janelle A.
I was actually very skeptical about buying glasses online. But it actually worked out well and less expensive!
OO
I ordered 5 pairs of prescription glasses! I first ordered one pair just in case the prices were too good to be true or if the frames were terrible. However the frames were just right and the quality was excellent. There after I ordered 4 more pair to fit my various style and personality! The frames came sooner then expected and customer service is very good.
Kevin P.
Absolutely love Firmoocom. The frames are of pretty good quality and my lenses are perfect to my eyes prescription. Quick friendly service. I have bought now 3 pairs from Firmoo.com for less than the price of 1 pair of glasses from my usual provider here in Canada. Will be buying more from Firmoo.com again in the next week or so as i have a new prescription for my eyes.
Veronika K.
The products which are presented on the internet on firmoo.com is exactly the same quality as when i recieved it. Brave quality and beautiful design. I have been also supervised through all the process until i have got my glasses. Very very helpful. Thank you so much all the firmoo team. You are doing very good job! I deffinitely recommend your webside and product further.