Keisha M.
Great customer service - Jack
I 110% recommend this company! I received the wrong frame from what I orignally purchased, which wasn’t a big deal. Things get lost or mistakes happen all the time. I contacted the firmoo team and Jack responded right away in such a professional and polite manner. Sometimes it’s frustrating to purchase items online because some companies lack communication or it takes forever long. However, if this experience is a reflection on the firmoo team, I can assure you that the employees really put customers first and make it their priority to keep us satisfied, even if there are any issues with the order. I had a great experience from this company and I will definitely purchase more glasses from them in the future!




