Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
firmoo.com
Website
firmoo.com
Category
Vision & Hearing
Location
South El Monte, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Compré dos pares de gafas. Hablé con todo el mundo en la empresa para que me aseguren que las gafas llegarían y que no tendría los mismos problemas que tuve con otras marcas. Me dijeron que las gafas venían de China pero que no había ningún problema para que ingresen a España. También me informaron que de tener algún problema me devolverían en dinero. Las compro. Al mes reclamó mi pedido y me dicen que las gafas estaban detenidas en aduanas de UK y que tenía que hacer yo el reclamo para que salgan del país.
Mis gafas no solo nunca han llegado sino que nunca me han devuelto el dinero. SON UNOS ESTAFADORES.
Response from FirmooSep 21, 2022
Pedimos disculpas por las molestias. Al verificar, se procesó un reembolso completo el 21 de junio. Si no ha recibido el reembolso, consulte con el banco para obtener más detalles. Nuestro representante de servicio de correo electrónico hará un seguimiento de la inquietud y brindará todo lo que podamos sobre el reembolso. Busque FIRMOO en la carpeta de correo no deseado si no lo ve. Gracias por tu tiempo. Cuídate.
KG
K G.
Avoid. Even at their prices it's not worth it
Order a pair a glasses and a small eyeglass chain. The eye chain rusting in less than 2 weeks was a warning of what was to come The nosepads became loose after a couple of days of wear. Then it got worst about the 3rd week. Soon enough they slipped and fell to floor and were damaged. It was well within the warranty but that wouldn't cover it. You think you are getting a deal but they are just taking your money. They tried to offer me a discount on eye frames but the cost I paid was overwhelming due to the lens. I swear I wouldn't even consider paying a shipping g cost from them for free glasses.
Response from FirmooAug 31, 2022
Sorry about that. Our Return&Exchange Warranty doesn't cover accidents. You can click here for more details: https://www.firmoo.com/help-p-73.shtml For accessories including eye chain, please avoid exposure to cosmetics or chemicals; otherwise, it will oxidize. Regarding the issue about nosepads, the frame is probably too big for you, especially the nose bridge. It's not easy to find a perfect pair online. You can check here, https://www.firmoo.com/help-p-1.shtml , about how to find a perfect pair or contact our Livechat service rep. for any help. Thanks and take care
TE
Tilo E.
Ich habe mir 2 Bildschirmbrillen…
Ich habe mir 2 Bildschirmbrillen bestellt leider sah nich nur bis 40 cm Entferung scharf bei meinem Schreibtisch mit den üblichen 80 cm Tiefe war am Bildschirm alles verschwommen.
Folgende Antwort habe ich erhalten:
Hallo ,
Vielen Dank, dass Sie sich bei uns gemeldet haben.
Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Bei der Überprüfung hier, haben wir die Brille nach Ihrem Rezept bearbeitet. Sie haben angegeben, dass Sie auf 40 cm Entfernung gut sehen können. Aufgrund der Glasstärke kann Ihre Sicht jedoch beeinträchtigt sein. Die Fassung ist im Vergleich zu Ihrer alten Brille zu groß und gleichzeitig ist der Glasindex zu niedrig. Bei größeren Brillenfassungen und niedrigem Brechungsindex sind die Gläser dicker und die blinde Zone wird größer, was zu einer stärkeren Verzerrung der Sicht führt. Die dicken Gläser können nicht nur zu unscharfem Sehen und Verzerrungen führen, sondern auch Kopfschmerzen, den Fishbowl-Effekt und andere Unannehmlichkeiten verursachen.
Da Sie eine hohe Sehstärke haben, empfiehlt sich eine Vollrandbrille in kleiner Größe, die aus Acetat besteht, da sie stabiler ist und einen höheren Glasindex von 1,60 Advanced-Thin Aspheric hat, damit das Glas dünn, leicht und verzerrungsfrei ist. Sie können auch eine AR-Beschichtung hinzufügen, die Ihnen hilft, eine perfekte Sicht zu erreichen. Bitte prüfen Sie, wie Sie Brillengröße messen und Finden Sie die perfekte Größe.
Außerdem befürchten wir, dass es sich bei der Bestellung bereits um eine Kompensationsbestellung aus Ihrer vorherigen Bestellung handelt und Kunden für jede Bestellung, die keine Kompensationsbestellung ist, ein einmaliges Umtausch- und Rückgaberecht haben.
Aber bitte vertrauen Sie uns, wir können Ihnen immer noch helfen, indem wir Ihnen bei einer neuen Bestellung einen Rabatt von 40 % auf die Gläser oder 50 % auf die Rahmen anbieten. Lassen Sie mich bitte wissen, welche Option Sie bevorzugen?
Ich freue mich auf Ihre Antwort.
Wenn Sie weitere Hilfe benötigen, können Sie mich jederzeit kontaktieren. Wir hoffen, dass Sie und Ihre Lieben sicher und gesund bleiben.
Mit freundlichen Grüßen,
Response from FirmooJul 27, 2022
Entschuldigung für die Erfahrung. Was der E-Mail-CSR erklärt hat, sind die möglichen Faktoren für das Problem, das Sie jetzt haben. Außerdem gibt es ADD auf Ihrem Rezept und es wurden Zwischenbrillen gekauft. Die Sichtweite der Intermediate-Brille beträgt jedoch weniger als 80 cm. Wenn Sie 80 cm oder weiter sehen möchten, wählen Sie bitte beim nächsten Mal eine Fernbrille oder Progressiv (Ferne, Zwischen und Nah). Bei Verwirrung können Sie sich an unsere Livechat-Servicemitarbeiter wenden. Danke und pass auf dich auf.
GC
Georgie C.
Don't get the basics lenses..
Don't get the basics lenses... I ordered two pairs and both are unusable. The glare/reflection on both is so bad it's uncomfortable and renders them useless.
They're also shipped from China, which I don't think was hugely clear, leaving a massive carbon footprint. Next time order from glasses direct, just as cheap and UK based, better quality.
Response from FirmooJul 9, 2022
Apologize for the review. Can you send the order no. to our email or LC for checking? If the order is still within the Return&Exchange Warranty, our service rep. will help refund it or exchange it since you are not satisfied with the glasses. Btw, basic lenses are with free anti-scratch coating. To reduce glare effectively, please kindly upgrade lenses to the anti-reflective coating. Also, we are a global company. We have sorting centers in the US and our lab is in China, like many other online optical stores. For quality, you can check reviews on Trustpilot, our website, and other platforms. But we will keep moving forward. Thanks and take care.
MS
Miren S.
Condiciones de venta engañosas
Condiciones de venta engañosas , dicen que te devuelven el dinero pero no es del todo verdad , te devuelven la mitad.
Hice una compra de 2 monturas sin graduar , no me quedaban bien y quise devolverlas , el pedido tenía un coste de 44,01 euros , incluído el envío económico desde China , puesto que tardo más de 15 dias , me han devuelto a través de paypal 17, 53 euros, menos de la mitad del coste total , y me quedo yo con las monturas que no las quiero para nada .
Primera y última vez que compro en un sitio como este . El número de pedido #22051505571666
Response from FirmooJun 16, 2022
Pido disculpas por la revisión. De hecho, el importe total del pedido es de 41,01 € por dos pares. Pero al revisar el correo electrónico y los registros de LiveChat, solo recibimos los requisitos de reembolso de un par, S6793, que costaba 17,53 € después de usar la promoción Compre uno, llévese otro, por lo que proporcionamos el reembolso de 17,53 €. Si desea reembolsar los dos pares, no dude en contactarnos y respetaremos su decisión, además, todavía está dentro de la Garantía de devolución y cambio. Nuestro representante de servicio de correo electrónico se comunicará con usted acerca de la inquietud dentro de las 24 horas. Por favor, busque Firmoo en la carpeta de correo no deseado si no ve nuestro correo electrónico.
DE
Dee
If I could rate zero..
If I could rate zero... I made a mistake on my first order by giving BVD information. This was 100% my own error as their t&c state they will not process orders with BVD information. My issue comes with an email I was sent with a discount code for me to reorder with a prescription without BVD information. I reordered with a different prescription without BVD information and this order was cancelled too. The email I received literally reads:
New Discount Code for You To Reorder.
Dear customer,Your order has been canceled.
Here we would like to provide you a new coupon with the same discount in case you need to reorder.
Code: 1PAINOZAUQ
Expires: 2022-08-08 19:37:16
I spoke to the person on live chat before the second order who assured me a prescription without BVD information would be processed but once again it has been cancelled because they have access to a previous prescription.
I cannot fathom for the life of me why this company has sent me this email and their advisers assure me I can order as long as there is no BVD for them to keep cancelling the order. Additionally, their refunds take up to 30 days to return and having ordered in total 8 pairs of cancelled glasses you can imagine this is quite a chunk of money.
Utter waste of time and very misleading...
Response from FirmooJun 13, 2022
We apologize for that. The reason that we can't process BVD prescriptions is that we need to strictly follow the GOC rules and some special instructions may be needed by doctors. Also, our lab usually compares the prescriptions of the current order and previous orders in case some customers provide wrong prescriptions by accident, which will lead to blurry vision or other issues. When our lab was comparing your first order and second order, BVD was noticed and the second order was canceled. Then the code used for the second order was returned automatically after cancellation in case some customers will still use the code to buy glasses for their families or friends without BVD. Sorry for the confusion. But we will take the feedback to IT if you prefer not to receive the code. For refund time, since you paid with credit card, it may take a longer time, but the money is usually reflected in your original payment account for around 7 days, depending on how fast the bank will release the money to you. If you haven't received the money, it's suggested to contact the bank first. For any support from us, please don't hesitate to contact us. Thanks and take care.
EV
Ed V.
No Service.
The plastic in my glasses arms started cracking and sliding out. I contacted Firmoo, sent pictures and got a response that the glasses were suposed to be that way as the end of the arms were removable. No reference to the damage issue. No suggestion from Customer Service about repairing, exchange etc. I contacted them 33 days after purchase so I was out of luck because I was beyond the 30 day limit. Now I am stuck with a damaged US$145 eyeglasses and searching for a local optical place to change the arms. I explain this to Firmoo in a follow up email and received no response. Terrible Customer Service and care for customer satisfaction.
Response from FirmooJun 2, 2022
Apologize for that. Our email service rep. replied you, within 24 hours, to check whether you want exchange or refund once receive your email. Can you search Firmoo in the spam folder if you don't see our email? Thanks. Btw, the arms of some frames are designed to be removable in case some customers need longer glasses arm. If you prefer frames with fixed arms, please feel free to contact our Livechat service rep. for recommendations. They are available 24/7. Thanks and take care.
CC
Carmen C.
So disapointed in less than 1 year my…
So disapointed in less than 1 year my glasses loose the coating of lences firmo code y2c2w6
Response from FirmooMay 19, 2022
Apologize for that. May we know which order you refer to? You can send it to our email or Livechat service rep. Though it's out of our Return&Exchange Warranty, we will still provie a compensation to show our appreciation. Btw, considering vision experience, the coating layer of eyeglasses is very thin, so there are some aspects we need to pay attention to. You can check maintenance details at this link: https://www.firmoo.com/tips?id=120
