Tele M.
Great customer service and fast…
Great customer service and fast response.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Tele M.
Great customer service and fast response.
DC W.
Greatest customer service in the world. I won't buy eye wear any place else. There was nothing wrong with these, I just didn't like the way I looked in them. Firmoo graciously allowed me to exchange them at no cost, and let me keep the original pair. These people won't rest until you are satisfied.
cedric
very good customer service
Taj
Great CS. Timely replies + always courteous. Kept promise to keep me updated on my orders. Nice experience.
Jessica A.
Jack has given the best customer service I have ever received in my life!! Not only was he helpful and respectful, and solved my problem completely... but he went so far as to help me out by sending me a promo code! That helped a lot, as I am in a financial bind right now. Thank you so very much jack!!! I wish you the best!! Forever Regards, Jessica.
Austen L.
Excellent customer service! Maggie is so helpful.
Sarah M.
Great customer service. I received a pair of glasses that were too loose due to warping. I communicated that with the seller and received a new pair that fit perfectly. Highly recommend.
Brittany B.
Loved my glasses and my entire experience with firmoo. It was quick and easy to add my prescription and they came quickly.