FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Andy P.
Muy bien y todo pero tiene una representante o tiktok que me acoso...según es psicóloga y la verdad no sabía que trabaja con la marca de lentes que uso...me ofendí mucho quisiera que dejarán de trabajar con esa chica tiene muy mala imagen se llama @sankarichimo en tiktok (lithia González)
Response from FirmooJul 17, 2023
Lamento escuchar eso. Se reciben sus comentarios. Lo investigamos seriamente.
Thomas E.
Inferior quality. The paint on the frame comes off after only 4 months. According to the website, there is a warranty of 2 years which is flat out lying. After repeated inquiries to support, no agreement could be found, because damage which occurs after some time does not fall under the warranty but under "normal signs of use by the use". Never again!
Response from FirmooJun 27, 2023
Hi Thomas. Sorry for your experience. If you do not mind, would you please email us your order number at [email protected]? We tried to locate your order with your name, but we did not find any orders with it. We will then check more details about this case. Please don't worry, if the case was not handled properly, we will correct it. Thank you for your patience and understanding.
Cliente
He pedido 2 gafas hace 3 semanas. Decía que llegarían en 5-10 dias y en la web dice "tu optica en España", pero se envían desde China. Ahora he tenido que hacer la tramitación aduanera y a los 73€ del precio de firmoo tengo que añadir 52€ de tramite de aduanas. Vaya engaño!!
Response from FirmooJun 9, 2023
Pido disculpas por la experiencia. Si la tarifa de aduana es inferior al monto del pedido, le reembolsaremos la mitad o la totalidad de la tarifa, según el monto. Consulte más detalles aquí: https://www.firmoo.es/help-p-308.shtml ¿Puede enviar el archivo de tarifa personalizada a nuestro correo electrónico o Livechat para verificar antes de pagar? Gracias. Por cierto, somos una empresa global y nuestro laboratorio está en China. El envío suele tardar entre 8 y 17 días después de realizar el pedido. Puedes consultar más detalles aquí: https://www.firmoo.es/help-p-372.shtml Haremos todo lo posible para entregar las gafas lo antes posible. Pero si el envío se retrasa, no dude en ponerse en contacto con nosotros libremente para obtener una compensación. Cuídate y mantente a salvo.
AIHNOA A.
Me parece increíble que antes si enviaran a Islas Canarias , y ahora no , la verdad es que decepciona
Response from FirmooJun 6, 2023
Pedimos disculpas por eso. Queremos enviar a las Islas Canarias como antes, pero hubo algunos ajustes por parte de los mensajeros con los que estamos cooperando. Si hay alguna actualización de ellos, la publicaremos en nuestro sitio web. Gracias y cuidate.
S.B
I have used Firmoo multiple times and always has gorgeous glasses from them with no issues. Ordered this time and wouldn't recommend anymore. The frame came faulty and when I spoke to customer services they confirmed that the pantoscopic angle was wrong causing headaches and dizziness. Firmoo wanted me to return them however at my expense, must be tracked overseas to Germany which is expensive. Their returns policy states "We will take full responsibility if we have not fulfilled your order according to your order details". The glasses arrived faulty so do not understand why I need to pay the returns charge. I understand paying for a return should I decide that they do not suit me or I don't like them however they admitted that THESE ARE FAULTY. Annoyed that I'm now out of pocket, with faulty glasses which will cost nearly as much to return as the glasses were in the first place. A shame because I loved them previously and recommended to all my friends and family however this experience has made me change my mind.
Response from FirmooMay 24, 2023
We apologize for the experience. If the frame shape changes, it may not be easy for some customers to get used to such new glasses. So it's usually suggested to buy frames with the same shape, style, and size as the current ones. The glasses need to be returned for checking if any improvement needs to be done on our end. Once the tracking number is provided, an exchange or refund will be provided. For the shipping fee of returning the glasses, please check the last email for more details. Thanks and take care.
valentina P.
Non è un pensabile fare un negozio on line di occhiali e poi avere una logistica che fa pietà. 26 giorni che aspetto la consegna e ancora nulla. Contatto il servizio clienti e mi dicono di sentire il corriere. Ma da quando l'assistenza se la fa il cliente???? Pessima esperienza.
Response from FirmooMay 1, 2023
Mi dispiace causarti una brutta esperienza di acquisto. Se hai già contattato il nostro servizio clienti e non hai ricevuto un aiuto efficace, attendi pazientemente, il nostro team di gestione sta verificando le informazioni sul tuo pacco con il team logistico. Ti risponderemo nel più breve tempo possibile. Stai tranquillo, non ti lasceremo subire perdite.
Robyn
My lenses in the glasses I ordered were not my prescription. The lense quality is very poor. Save yourself time and money. Do not order from this company.
Response from FirmooMar 13, 2023
We apologize for that. To confirm, you can't see through the glasses? If so, please submit a return or exchange request in your account if the glasses were received within 30 days. Our email customer service will help you analyze the root cause and provide a satisfactory solution. You can also email us at [email protected] or contact us via Livechat(24/7). Actually, if a pair of glasses doesn't work, there are many factors like wrong prescription or wrong PD provided, too big or too small frame, frame style difference...For the lens quality, we have resin, Polycarbonate, and other lens types, all durable, and we have strict quality control. Can you send more details about the lens issue to our customer service for checking? Don't worry. If there is really any problem with us, we will take responsibility. Thanks for your time.
Andjy P.
livraison catastrophique. ne commander pas avec eux si vous êtes pas dispo chez-vous toute la journée pour récupérer le colis. je n'ai jamais reçu ma livraison ni trouvée aucun arrangement. j'attends mon remboursement.
Response from FirmooMar 3, 2023
Bonjour, nous nous excusons pour la gêne occasionnée. Pouvez-vous nous contacter via [email protected] ou Livechat et envoyer le numéro de commande pour vérification en premier ? Ne t'inquiète pas. Nous serons responsables de votre colis. De plus, s'il y a vraiment un problème avec la livraison, nous transmettrons les commentaires au transporteur pour amélioration. En attente de votre réponse. Prends soin de toi.
