FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Zaid
I had a great experience with choosing Firmoo, The delivery was fast and smooth, and the item quality was very good—exactly as described. Communication was clear and helpful throughout the process. Even after delivery, their customer service was supportive and responsive, which I really appreciate. Overall, I am very satisfied and would definitely recommend them to others.
Regina R.
Ich habe mir zum ersten Mal zwei Brillen bestellt, und war super zufrieden. Es gibt deutlich mehr Modelle, die auch mit Sehstärke angeboten werden und der Preis ist unschlagbar. Auch die Qualität hat mich überzeugt. Der Versand kann bis zu zwei Wochen dauern. Ich wollte eine Brille zurückschicken, da mir diese an mir nicht ganz so gefallen hat, der Service ging super schnell und mir wurde zuverlässig und zielgerichtet geantwortet. Ich würde firmoo auf jeden Fall weiterempfehlen!
Chloe W.
Very quick delivery glasses are exactly as pictured very happy.
Nikki E.
Very good customer service they help me a great deal when I had a problem and they were more than accommodating
Jackie S.
The glasses are wonderful, high quality and lightweight. They handled my difficult prescription with ease
Cees B.
I have an issue with my glasses (#26033101102056 ), sent a mail on 09/04 and a reminder on 13/04, so far no reaction at all. Seems only focussed on selling and not on service. update 29/04. in all fairness they did reply to my mail on 09/04 en again om 13/04 but these replies ended up in my spam box, so i did not see them. therefor I adjusted my review to 4 stars, awaiting a permanent solution to my issue. 20-05 received new glasses, these are exactly what wanted. Firmoo resolved the issue perfectly
Response from FirmooApr 29, 2026
Hello Cees, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delayed response. We would like to inform you that our team has already sent you an email on the same day regarding your case. We kindly ask you to also check your spam/junk folder, or try searching your inbox using “Firmoo” or your order number, as the email may have been filtered. In addition, we have created a follow-up ticket for your case, and our team will carefully review all previous communication to ensure everything is properly addressed and to avoid any misunderstanding. You will receive a further update from our agent within 24–48 hours. We truly appreciate your patience and thank you for your understanding. Kind regards, Firmoo Customer Support Team
Pia
Funkar precis lika bra som mina läsglasögon för drygt 6000kr köpt hos en optiker. Dock skulle jag behöva göra en liten justering för att de ska sitta perfekt.
Response from FirmooApr 29, 2026
Hej Pia, Tack så mycket för att du delar din fantastiska feedback med oss! Vi är verkligen glada att höra att dina glasögon fungerar lika bra som ditt tidigare par och att du är nöjd med både kvaliteten och prisvärdheten. När det gäller passformen kan mindre justeringar ibland hjälpa glasögonen att sitta ännu bättre och kännas mer bekväma. Du kan gärna ta del av vår guide för bågjustering här för användbara tips: https://www.firmoo.se/help-p-887.shtml Vi uppskattar verkligen ditt stöd och är mycket glada att du tycker om dina glasögon. Vänliga hälsningar, Firmoo Customer Support Team
Sb
Amazing quality and style
