FirmooReviews of firmoo.com

Response from FirmooSep 25, 2025

Hi, Dee71! Thank you for sharing your detailed feedback. We’re glad to hear that you’re happy with the quality and comfort of your glasses. We sincerely apologize for not making it clearer that our glasses are processed and shipped from China, which can lead to longer delivery times. Your input is very valuable, and we will work on improving transparency on our website. We truly appreciate your recommendation and look forward to serving you again. Sincerely, Firmoo Customer Service Team

Response from FirmooSep 22, 2025

Bonjour Sabrina, Nous sommes désolés que vous n'ayez pas encore reçu vos lunettes et nous comprenons la gêne occasionnée. Veuillez noter que les lunettes sur ordonnance sont des produits médicaux personnalisés. Leur fabrication nécessite un certain temps, qui peut varier selon le type de lentilles choisi. Vous pouvez consulter le temps de fabrication estimé pour vos lentilles ici : https://www.firmoo.pt/help-p-1356.shtml. Concernant la livraison, le délai pour les envois vers le Portugal est de 8 à 17 jours en express, et de 8 à 19 jours en standard. Si votre commande dépasse ce délai, nous nous engageons à fournir une compensation pour le retard. Actuellement, nous ne pouvons pas suivre votre commande avec les informations disponibles. Nous vous invitons à contacter notre équipe service client via [email protected] ou notre Livechat 24/7 :https://www.firmoo.pt/ afin que nous puissions résoudre ce problème. Nous vous assurons que vous ne subirez aucune perte. Merci pour votre compréhension. Cordialement, L'équipe du service client de Firmoo

Response from FirmooSep 15, 2025

Hi Fern, Thank you for your feedback and for your kind words about our glasses and customer service. We're truly sorry to hear about the issues you’ve had with the TR53298 frames. While our products are designed for durability, we understand how frustrating this must be. Please reach out to our customer service team with your order details so we can assist you further. We value your experience and hope to resolve this for you. Live Chat: Live Chat (24/7) Toll Free: 1-855-487-6006 (5am - 8pm PT) Email: [email protected] Best regards, Firmoo Customer Service

Response from FirmooAug 15, 2025

Thank you so much for your kind feedback, Kate! We’re glad to know our customer service made your experience a positive one, even though the glasses weren’t quite the right fit. For your next pair, we recommend checking the frame size guide on our website （https://www.firmoo.com/help-p-1.shtml）or comparing the measurements with a pair of glasses you already find comfortable—this can help ensure a better match. We’ll be happy to assist you anytime if you’d like personalized sizing advice!

Response from FirmooAug 6, 2025

Thank you, Katie, for your lovely review and for giving us another try! We're glad to hear you're happy with the quality, pricing, and your overall experience. Apologies again for the shipping hiccup on your first order—we're glad it was quickly resolved. We look forward to serving you again in the future! 👓✨