FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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stacy
AMAZING cute, trendy glasses at a reasonable price? I mean I am obsessed...especially at how each frame has full descriptions with details and comes exactly as expected, there are no surprises. I am so happy with my purchases. ALSO, best customer service ever. Not alot of companies are this "customer-based". I truly am in awe of the services provided to me. Thank you!!
Ta'Nesha R.
Found a link for the $1 glasses and I was literally sceptical because I've never recieved a conformation that my glasses had been shipped..... ordered June 28 and received July 6th Firmoo rocks and I'm referring all my friends!
Scott C.
The first pair I bought, I made an error and Firmoo did as well. I notified them and they issued an immediate credit. I just got the new pair and I love them. They are perfect. Will buy my glasses from Firmoo from now on.
Sharns E.
Shandee was very polite and professional. My glasses were perfect!
Jeshiron M.
They were very helpful at Firmoo. I ordered two beautiful pair of glasses. When they arrived I was in the hospital. My daughter brought them to me, where I realized that I not only ordered farsighted glasses, I put in the wrong prescription altogether. I reached out to Firmoo about this problem expecting to have to send them back in for a lense change. Keep in mind I was in the hospital at that time. I was blown away when the agent told me that she had given me a coupon for the amount I paid for my glasses. With the coupon I could order two more pair, and I just had to pay for shipping. That was amazing! Not only that, they had a list of places I could donate my glasses to. Thank you Firmoo
Melia G.
Great communication with Abigail
Dorcas K.
Glad you were able to get back on my high cylinder lenses and an upgrade if payment done.After I could see it prompt response to my question and assurance.
Sam
Very satisfied with the customer service!
