Elinor J.
Exceeds my expectation in Customer Service.
I purchased my glasses with the prescription given to me from my doctor, but it didn’t work right for me. After getting a new prescription, I contacted Firmoo to let them know that I needed to have my lenses changed. To my surprise, I was not only told that I didn’t need to return the glasses, but was given a credit for me to select a new pair, just to pay the difference and shipping. This was so good for me, seeing that I would be taken care of as a valued customer. I will be donating the first pair to charity for someone who may need it.




