Jazlyn S.
Firmoo has amazing customer service
Firmoo has amazing customer service! My glasses had a problem with shipping so my post office sent them back to Firmoo's warehouse. Firmoo quickly sent them back to me for no charge. After that, the package got lost on its way to me at no fault of the company, and through the whole confusing and frustrating process, they were very responsive and truly cared about getting me my product. They assured me that I would never bear any loss regardless of what happened with the glasses, and when I finally got my glasses, I fell in love with them! The hard case and the cleaning cloth are way higher quality than I expected. They also included a little baggy of tools for repairing my glasses. I highly recommend this company; it's well worth the price!