FirmooReviews of firmoo.com

4 paires de lunettes de chez eux payer 30 euro et je l’es préfère largement à ma paire que j’ai payer 250 euro j’ai un opticien elles sont légère elle tienne bien sûr le nez

This review is solely based on my customer service experience with Firmoo, Fema is the name of the person I have been in contact with. I ordered 2 pairs of glasses with special tints on February 1. It was taking a long time to process, and I was wondering why until February 11 I received an email from Firmoo about their 1-2 week shipping delay due to the health emergency situation in China. I completely understand that is not in their control, of course I am impatient but I totally understand. In the email they said they will try their best to compensate and find a solution, and even offered if I wanted to cancel my order free of charge (10 days after I placed it) so I think they are doing the best they can with the given situation. Anyway, I ended up changing my mind on one of the frames and wanted my tint removed from the 2nd pair. I emailed Firmoo if I could cancel my order and order something else and they replied within a day or so to tell me that is totally fine. They did not charge me this cancellation fee for wanting to change my glasses 11 days after ordering. I greatly appreciated that. So 2 days ago I emailed again to ask how my glasses were doing as the date kept getting pushed back, and Fema again replied promptly and without my asking, she refunded me the shipping fee completely, and today on a SATURDAY I see they have now shipped them. Please don't listen to all these recent bad reviews, I think that Firmoo is doing their best with the situation and I am very happy with the customer service and help I have received, it's very clear they care about their customers. I am happy I ordered from them and I am excited to get my glasses, even though I have not yet received them, I am confident that if I have an issue upon receiving them that they will take care of me at no loss to myself. They are solid, I'm impressed and will recommend to my friends and family. Thanks Firmoo and thank you Fema. **edit - Also I see the review under mine claims that Firmoo is not telling people on the website of the delay or that they are based in china? This is not true, I have seen them update on their website about delays with time frames, I also have always understood the glasses are coming from China and that obviously the global health emergency they are referring to is the coronavirus issue. They were never vague about this or hid any of this information. This person does not know what they are talking about.

I purchased two different frame styles. One came amazing and the other had a temple length that was too long for me. When I emailed them to see if I can get an exchange, they kindly responded the next day and issued me credit refund. Not only that, they allowed me to keep what I originally had as a backup. Amazing!

Thanks Jenifer for your great support!

Miglior servizio clienti e occhiali ottimi

Firmoo got back to me in a record time and satisfy me with out delay.

Customer service agent was very helpful! And friendly, too.

I ordered 3 pairs of prescription glasses from Firmoo, the prescriptions were perfect, (progressives and much cheaper than anywhere else!). The frames were super fashionable but didn’t suit my face as well as I thought they would - buying glasses is so hard! So I returned all 3 pairs. Allison and Abigail at Firmoo made The return process quick and easy. It was a pleasure to work with them. I will turn to Firmoo first the next time I need glasses. It would be great if there was a way to physically try the frames on and then have lenses made if the style looks good. I have had some horrible online return return experiences, so pleased with this company!