Toby
Jeannie is a customer service expert
Jeannie was amazing, the return process for a pair of glasses that o bought was really smooth, I got refunded right away with am excellent customer service. Grateful

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Toby
Jeannie was amazing, the return process for a pair of glasses that o bought was really smooth, I got refunded right away with am excellent customer service. Grateful
Ruby
Thank you so much Firmoo..Its worth the wait...Love my new glasses,keep up the good work guys! Ruby ( from Australia)
Eider
The product came in perfect condition and the customer's service is very good. My package was having a delay due tu the covid situation and they supported me perfectly
Sherri Z.
The best customer service!!! I broke the arm of my glasses after a year and contacted customer service to get the same frames and just put my old lenses in Those -since, because of corona virus I have not been able to work for 5 weeks and have no Xtra $ to buy all new glasses. They gave me a discount and let me order just frames. Customer service has been exceptional and promptly answered every email! As soon as I'm back to work will be ordering 1-2 more pairs as this company is excellent 😊
Vy
Great service. I have a very strange prescription and the team hold off my order and confirm it with me before making the glasses to ensure I get what I need. Also great service in following up my delayed delivery
Belen
Firmoo processes everything so quickly. Whenever there is an issue they're always very helpful. I love all my glasses from Firmoo!
Nadia M.
Excellent service! Understanding and compassionate team!
Kelsey S.
Anna was awesome, there were delays with the delivery of my order and she got to the bottom of it right away. We kept in touch with the order status and she replied every time in a timely manner and was very helpful. GOOD JOB ANNA, KEEP IT UP!!! 😁 BONUS: I also freaking LOVE my glasses!! All around stoked. Kelsey Slaney