FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Nikolas
Awesome customer service. I bought a pair of glasses that didn't work for me, though they were great quality and very affordable. The representative who helped me navigate the issues I was facing was very kind and willing to help me. Would recommend this company for sure, feels like they actually care about your experiences and your needs.
Vanessa F.
Outstanding service and help. I made a mistake with my order and I was talked through getting my glasses right. I can’t thank the customer service team enough For ever great full
Zoe Jade C.
I havent been able to find the right pair of glasses for me, after trying many pairs. I have put my queries to one of your staff, Anna, who has helped me so much. She was even able to give me a refund after me already trying out a few different pairs. I really wished I could have found a pair that worked for me as the frames are lovely, just the lenses that were the issue. But Anna was great, a credit to your team.
Response from FirmooJun 12, 2020
Hi Zoe, Thank you for your review. Regarding the lens issue you mentioned, please do not worry. We offer 3-Month Warranty: Customers will enjoy a 3-month warranty (3 months from the date of receipt), covering any possible defect in materials and workmanship. Please feel free to contact us if any questions! Sincerely, Firmoo Customer Support Team
tinaberry90
Really helpful
Michele Rennie F.
Exchange Order
Lesly R.
Restina got back to me right away. Very clear with instructions. Though it was a couple of short exchanges she was very nice!
P
Quick shipping, easy to use website, and EXCELLENT customer service! Thank you Firmoo for a great experience!
Aoife
Speedy delivery and great customer service! Abilgail was super helpful and I have recommended firmoo to everyone I know that wears glasses!
