FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Lexie Mae M.
Hello! Shandee was very helpful in solving my problem and informing me why it had happened (I hadn't realized the different materials could affect frame size, same with the lens size). I'll have to look more carefully at my options in the future. Thank you!
Brook D.
We have purchased 2 pairs of glasses from Firmoo. The first pair, mine, were a pretty light prescription. I ordered transitions and photochromic. They are so great. They fit me perfectly! The second pair was for my friend whose prescription is really quite difficult. He usually has to pay a LOT for his glasses and no other optical place online that he's tried has been able to fill the prescription. Firmoo did so and they are excellent! Because of the complexity of his prescription we had to do a little bit of back and forth with Firmoo to get everything right as they had a few questions for us and we had to decide on a couple of different things. They were so professional, knowledgable and helpful. Shipping was FAST. We will be recommending Firmoo to all of our friends. Given that we're in a pandemic, I haven't seen a many of my friends yet but when I head to the store I get compliments on my glasses for sure!
stephanie G.
Glasses arrived super quickly and the lenses quality is the best I've seen from any online provider. Thanks so much!
Cori De J.
Incredibly kind and accessible. Totally understood where I was coming from and reimbursed me for my purchase. Thanks for your help! This companies customer service is the best I’ve ever dealt with
N.O. Saints M.
I was skeptical, because of the prices, but I was pleasantly surprised! I ordered two pairs of prescription glasses with blue light block and I am in love with them. My lenses are clear, not thick and have sort of a blue shine. I had a coupon and got both of them for $60. I just got them, but I hope that they hold up well. I will be buying more soon.
Dan
I accidentally put the wrong prescription in the system and when I received my glasses, they were blurry. I reached out to exchange and was contacted the next day with a solution. Very speedy and great customer service!
Sarah H.
I had some issues with my initial order, and the Firmoo customer service team (especially Abigail!) was wonderfully helpful and patient while helping me try to resolve them.
gary M.
Superb Customer Service and progressive glasses so soooo much better than in the UK. 10/10
