FirmooReviews of firmoo.com

Ich hatte falsche Werte vom Optiker bekommen und musste nun die Brillen umtauschen bzw zurückschicken um mit anderen Werten nochmal neue zu bestellen. Firmoo war so kulant mir den Preis als Gutschein zu erstatten ohne Rücksendung der falschen Brillen, sodass ich sie nochmal neu bestellen konnte. Die Unbrauchbaren Brillen wurden dann an eine Organisation gespendet. Sehr zufrieden!

Glasses are made with good quality and I had a problem with the glasses being my first order, but they let me keep the glasses while sending me a replacement totally free, so, they won me as a new customer. I'm very happy with my purchase.

I was really skeptical about buying from here mostly because of the price being so cheap. I wanted some glasses that were more funky than what you get on the high st and I'm so glad I took the chance because I'm absolutely in love with them! They are the cutest glasses and great quality, i liked how they were packaged and the information that was sent with them. There is a bit of a wait I suppose depending on what you need, i waited 4 weeks but I feel like it was worth it. I also contacted their customer services through the online chat as the date kept changing, i found them friendly and helpful. I will definitely be buying another pair.

Lunettes à ma vue parfaite seulement je me suis trompé dans les mesures et le choix des lunettes, je les ai contacté le problème à été réglé le jour même avec le service client. J'ai recommandé une autre paire j'attends donc la livraison . J'espère que les nouvelles seront aussi bien question verres je ne regrette pas d'être passé par eux quand on voit le prix chez les opticiens j'espère pouvoir en dire plus quand je les aurais reçu.

I have ordered 4 pairs from them throughout the 3 year of needed glasses. Great glasses for the price. Yes, it feels a bit cheap quality but you get what you pay for and honestly it’s better than that. Worth every $ and the wait.

Excellent customer service experience. Although the glasses did not meet my expectations initially, the support team handled everything professionally and quickly. They processed my refund without hassle and even allowed me to keep the glasses as a goodwill gesture. Communication was clear throughout the process and they genuinely tried to make things right. Very impressed with how they handled the situation and I would consider ordering again in the future. P.S This was my second purchase from them.

Customer support is on point I ordered the right glasses but as the silly person I didn't check my prescription as it was out of date which was pointed to me when I sent it to the customer support, i was given a coupon to "exchange" my glasses i would only have to pay the difference for the shipping which i agreed on anyway as i asked if there was anyway to expedite the shipping. I asked their AI chat bot to speak to a human and it transferred me to a lovely person called Carly who guided me through the process properly and now i know it was all due to my opticians not giving me the right prescription. Thank you Firmoo

Ordered 3 seperate times now from firmoo, always been really happy with my purchases. The quality is so good for the price. I’ve like trying different styles but don’t like paying high street prices so it’s perfect, customer service is also really good. Definitely would recommend!