FirmooReviews of firmoo.com

Response from FirmooMar 12, 2026

Bonjour Lau, Merci de nous avoir fait part de votre expérience ! Nous apprécions vos commentaires concernant la couleur de la monture et la durabilité des clips magnétiques. Nous sommes ravis que notre service client ait pu vous rembourser le problème de couleur, et nous avons bien pris note de vos remarques concernant les clips afin d'améliorer nos produits. Sachez que toutes nos lunettes bénéficient d'une politique de retour/échange de 60 jours et d'une garantie qualité de 365 jours. Si vous avez la moindre question ou le moindre souci concernant vos commandes, n'hésitez pas à nous contacter (chat en direct : 24 h/24 et 7 j/7). Cordialement, L'équipe du service client Firmoo

Response from FirmooMar 6, 2026

Hej Helen, Tack för att du delar din upplevelse med oss! Vi ber om ursäkt för att ditt paket inte inkluderade ett rabattkort eller ytterligare information. För närvarande inkluderar inte våra leveranser till Sverige dessa material. Vi har delat din feedback med vårt relevanta team för framtida optimering. Om du någonsin behöver information eller rabattkuponger är du välkommen att kontakta vår kundtjänst direkt (Livechatt: dygnet runt), så hjälper vi dig gärna. Observera att alla våra bågar levereras med en glasögonpåse, som också kan användas som rengöringsduk. Vi förstår att en separat rengöringsduk skulle vara ett bra tillägg, och vi uppskattar verkligen ditt förslag. Inför din nästa beställning är du välkommen att kontakta vår kundtjänst, så bifogar vi gärna en kostnadsfri rengöringsduk för ditt fortsatta stöd. Tack igen för att du valde Firmoo. Vi ser fram emot att betjäna dig igen! Med vänliga hälsningar, Firmoos kundsupportteam

Response from FirmooFeb 4, 2026

Hello Amber, Thank you for reaching out to us regarding your purchase and please accept our apologies for the issues you mentioned. Please don't worry. Firmoo provides 60-day return/exchange policy. To better assist you, we kindly suggest that you contact our customer service team directly (Livechat: 24/7). Once you reach out, our team will verify the issue and work with you to find the best solution. We look forward to resolving this matter as soon as possible. Sincerely, Firmoo Customer Support Team

Response from FirmooJan 30, 2026

Hello Csaba, We sincerely apologize for any confusion or frustration caused. To better understand your specific concern and ensure we address it directly, our customer service team will contact you via email within 24-48 hours. We would like to learn more about the issue you encountered with the promotion or coupon, and we are committed to helping you resolve it. Please keep an eye on your inbox (including your spam/junk folder) for our Email. We look forward to resolving this matter as soon as possible. Sincerely, Firmoo Customer Support Team

Response from FirmooJan 19, 2026

Hello Symone, Thank you for taking the time to share your feedback with us. We are continuously working to optimize our shipping processes and logistics partnerships to shorten delivery times and improve the overall experience for our customers. Wish you all the best! Sincerely, Firmoo Customer Support Team

Response from FirmooJan 14, 2026

Hello Sophie, Thank you for taking the time to share your review. While we strive to offer stylish and affordable eyewear, we understand that durability and substance are equally important to your experience. Please be assured that all orders come with a 60-day return window and a 365-day quality warranty to address any possible defect in materials and workmanship. We have reviewed your order and can confirm that a full refund has been processed due to comfort issue, stemming from the prescription input error at the time of ordering. If you have any further questions or if there is anything else we can assist you with, please don’t hesitate to contact our customer service team (Livechat: 24/7). Sincerely, Firmoo Customer Support Team

Response from FirmooJan 12, 2026

Hola Mich, Muchas gracias por tomarte el tiempo para compartir tus comentarios con nosotros. Trabajamos continuamente para optimizar nuestros procesos de envío y nuestras alianzas logísticas con el fin de reducir los tiempos de entrega y mejorar la experiencia general de nuestros clientes. Valoramos mucho tu apoyo y esperamos poder atenderte nuevamente pronto. Si tienes alguna otra pregunta o necesitas ayuda, no dudes en contactarnos en cualquier momento (Chat en vivo: 24/7). Atentamente, Equipo de Atención al Cliente de Firmoo