FirmooReviews of firmoo.com

I recently had the pleasure of speaking with Jeannie in regards to a return I had requested due to the glasses I ordered unfortunately not working out with my prescription. Jeannie was incredibly kind and helpful, prompt to reply to my emails and offering me options of either a return or a store credit. Jeannie also went above and beyond to help explain to me what may have caused my prescription to be blurry for that type of frame which was very helpful and kind of her to do. Overall I had a wonderful experience and am so thankful for Firmoo for having such great staff! I will definitely be purchasing from here again, this time knowing what to look out for when choosing a frame with my prescription. Thanks Jeannie :)!!

Maru, the customer service representative who helped me was great. They provided me with options to solve my issue quickly and efficiently. I look forward to purchasing from Firmoo in the future.

Great quality of glasses. The shipping took a little over a week which is really quick since they shipped from China to Canada. Would definitely order again Just disappointed that they don't do polarized sunglasses for high prescription but oh well.

Glasses arrived within 10 days with express service. Amazing quality and they're so clear!!

Great experience and great glasses. Have now bought 3 pairs. Firmoo's customer service is excellent. My first pair didn't work out because I had entered an incorrect value in my prescription. They immediately offered me a credit (less shipping) and helped me make sure the prescription was correct. Because of this exceptional service (given it was my mistake) I am now a customer for life.

This is literally the most professional and customer friendly service ever. If you have a issue they reach out to you instantly and make sure you will be happy. I didn’t get an email because it landed in the spam and they called me to tell me to check my spam and send another mail. Thank you a lot.

I initially ordered a pair of glasses from Firmoo’s website after finding a great coupon. There was a problem with the address on my package (I think it was my mistake), and my glasses were not able to reach me after arriving at my local post office. I emailed Firmoo’s customer service and was helped by Maru, who could not have done a better job answering my questions quickly and assuring me that my package would still reach me. After the glasses had to be returned to their CA distribution center, they were reshipped to me in a timely manner and Maru sent me the new tracking information as soon as it was available. Overall, this experience has left me with a great opinion of Firmoo’s customer service and I will recommend them to anyone who’s on the market for a low-cost pair of glasses.

Very affordable glasses, receive my glasses on time, and they also refunded the customs duty! Very satisfied customer!