Annoyed
Best Customer Service Ever
Best Customer Service Ever I have a complex prescription and Firmoo have time and again met the challenge and gone above and beyond my expectations. I'm never using any other site, these guys are perfect!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Annoyed
Best Customer Service Ever I have a complex prescription and Firmoo have time and again met the challenge and gone above and beyond my expectations. I'm never using any other site, these guys are perfect!
Bongiwe S.
Thank you, Jeannie! You are absolutely a star! The service you offered me was the best service I have ever received.
Wallace
I received my glasses and they were in excellent condition, packaged very nicely and carefully. They fit great, the prescription is accurate. I had my concerns about ordering online but definitely NOT disappointed.
Domi
I have been ordering from this website for quite a while. Over the years, I have ordered 4 pairs of glasses some with prescription some without. When I had questions they answered them very fast. When I had problems with the glasses, everything was sorted very fast. If I need glasses in the future again, I will know where to go! They even provide you with addresses where you can donate your glasses! Thanks guys for your very kind and positive service!
Jen
I bought 3 pairs of glasses and all 3 fit perfectly, were the right prescription, and look great! I got so many compliments!
Valerie V.
When I first got my glasses, they were in the wrong prescription and I was able to exchange them to the right ones. The support team was very helpful in helping me though the process and I got my glasses quickly though the mail. They are perfect. They don't like off my face and are easy to put away. My sunglasses are really nice and I love them and happy I got them because it's really sunny out here so my eyes don't hurt when I'm out and about. Overall 10/10.
RAFAEL N.
Your customer service is exceptional and much appreciated. I would be happy to recommend Firmoo always.
Zara Rose K.
Maricar was accommodating and very helpful in their quick responses to my issue.