FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Cynthia F.
New to the site. Ordered glasses and was unable to see out of them. Firmoo staff extremely helpful and nice and refunded my money. I corrected my PD and ordered again using refund and new glasses are WONDERFUL!! Love them and will be ordering again. Thank you FIRMOO
AMBROSIA A.
Beautiful glasses! They came in a timely fashion, my prescription was correct, and they are sturdy. Thank you!
Salim B.
Firmoo was recommended to me by a friend, I was skeptical at the beginning but I am glad I went for it.. Great customer service! Since it was my 1st time, I have gotten glasses that unfortunately didn't fit me. I contacted them and got offered a coupon in less than 24h so I can get other ones. I just had to pay the shipping fee again but at that point I didn't mind. The glasses I chose the 2nd time were good and perfect for me. I can only recommend
Aryn
Wow. The glasses I ordered were beautiful and came earlier than expected, but they were too big for my face. I asked for an exchange and got an email back immediately with information to exchange. I got to keep the glasses I got for free! I strongly recommend firmoo they are great I'm very satisfied with their service!
Cristina C.
Ho acquistato un occhiale progressivo e posso dirmi perfettamente soddisfatta. La lavorazione e la consegna sono state rapidissime
Rachel D.
They got delivered in under 2 weeks and were exactly what I ordered, they came out great. I love them and get so many compliments!
RiAnne
Great deals and great service! I ordered 2 pairs of glasses. One didn't fit me great, and I emailed customer service. They replied almost immediately and gave me a coupon code for another pair.
Roberta
I received damaged glasses from Firmoo, I reached out to customer service with photos and was replied to promptly. I was offered the full amount I paid plus shipping in store credit to purchase another pair. They answered all of my extra questions kindly and quickly. I was a returning customer, but the customer service I've received has persuaded me to only use Firmoo to buy online prescription glasses.
