Felicia
Incorrect address; lifeline customer
My address was incorrectly entered and I really nice representative called me and left a voice message about how best we can communicate about getting it fixed. He called me back within 2 hours and he was sooo nice about resolving the issue. I got my glasses 3 days after. I’ve been shopping with firmoo for over 5 years now and I’ve never had an issue with them. I was pleasantly pleased at their prompt response to correcting my address. Them have certainly securely a lifelong customer.




