Uzo
Do not fall for these cheap nonsense…
Do not fall for these cheap nonsense glasses. The frames are cheap plastic and the lenses that are touted as non-scratch lenses get scratched just by leaving them on your desk. I got 4 pairs and they were all nonsense, customer service told me that my rights only stopped with them, they are the Judge and Jury. I bet thats how it is done in their part of the world, but in Europe, consumers have rights. Save your money.
Response from FirmooApr 9, 2025
Dear Uzo, We are truly sorry to hear about your disappointing experience with Firmoo. We sincerely apologize for any inconvenience you have encountered. Please know that we take your feedback very seriously and are committed to improving our service and product quality. All our products undergo strict quality control and certification before they are sold. We also offer a 60-day return and exchange policy, as well as a 365-day warranty covering any possible defects in materials and workmanship. These policies are designed to ensure our customers are fully satisfied with their purchases. We are currently unable to locate your order information, which is why we have not been able to contact you directly. However, we highly recommend that you reach out to our customer service team via email at [email protected]. Our team is available 24/7 and will be more than happy to assist you in finding a solution to your issue. Once again, we apologize for the inconvenience and hope to have the opportunity to make things right. Thank you for bringing this to our attention. Best regards, Firmoo Customer Service Team