Jennifer O.
Ferma was very helpful and responded…
Ferma was very helpful and responded quickly!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jennifer O.
Ferma was very helpful and responded quickly!
Tabatha S.
Received my glasses in perfect condition, correct prescription. I have loved each pair of glasses that I have purchased here.
laf E.
Thanks Firmoo for the wonderful glasses!
Lorraine M.
Glasses are a great quality. My unusual prescription was successfully uploaded and completed. Delivery was fast. Love both my normal and sunglasses. I will order from firmoo again. Thanks.
Debbie S.
AMAZING service. I needed to do an exchange and the process couldn't have been more seamless! I love my sunglasses and the lenses are my EXACT prescription spot on. The prices also cannot be beat! I lost my sunglasses while boating and am re-ordering another pair because they are SO cool and inexpensive, yet look like $500 glasses. LoVE FIRMOO and their service!!!!
salwa K.
The best thing about Firmoo is their customer service! Whether it is a confusion of choosing a lens or an issue with ordering or you want an edit in your order or a return you would like to initiate or anything at all, they are always ready to help you and provide you with the best of service! The glasses are really nice and worth it. Unfortunately, for me, the lenses were not as good as I was expecting (in terms of the prescription only, not in terms of quality)! Nevertheless, it is worth buying a pair they have a decent variety to offer!
Response from FirmooAug 6, 2022
Thanks for the review. Please feel free to contact us with any problems. Here is our Return&Exchange Warranty for your reference: https://www.firmoo.com/help-p-73.shtml
Giulia HK P.
Primo acquisto due occhiali da sole graduati. Sono felicissima!! Tutto perfetto ci vedo benissimo. Arrivati molto prima del previsto, passano da un altro paese europeo quindi niente dogana. Tutto TOP!!
Rita
I am so pleased with their customer service. The glasses weren’t right for me but they processed my return in a timely manner and we’re very polite. Would recommend!