Trish C.
Customer Service garenteed …
The customer service provided through email and chat channels was exceptional. Additionally, the discounts offered were truly outstanding.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Trish C.
The customer service provided through email and chat channels was exceptional. Additionally, the discounts offered were truly outstanding.
Raj
I recently ordered a pair of prescription glasses from Firmoo, and I am extremely impressed with the entire experience from start to finish. The ordering process was straightforward and user-friendly. Entering my prescription details was simple, and the website provided plenty of frame styles, sizes, colors, and lens options to choose from. Once I placed my order, I received regular updates on the manufacturing and shipping progress, which gave me peace of mind throughout the process. The glasses arrived well-packaged and well within the expected delivery timeframe. When I opened the package, the first thing I noticed was the quality of the frames. They looked exactly as advertised and felt sturdy, comfortable, and well-made. The lenses were clear, accurately manufactured to my prescription, and provided excellent vision from the moment I put them on. The fit was comfortable, I also chose additional lens options, and the overall quality exceeded my expectations, especially considering the affordable price. Compared to many traditional optical stores, Firmoo offers exceptional value for money without compromising on quality. It's refreshing to find an online eyewear retailer that delivers exactly what it promises. Overall, I am extremely satisfied with my purchase and would not hesitate to order from Firmoo again. If you're looking for stylish, high-quality prescription glasses at a reasonable price, I highly recommend giving Firmoo a try. A truly excellent online shopping experience from beginning to end. Thank You FIRMOOOOOOO......
MARIA DEL CARMEN LOPEZ A.
Subí mi receta y me midieron la distancia pupilar mi marido súper bien y me han llegado perfectas súper bonitas yo las últimas que me compré fue en solooptical y son de peor calidad que las de firmo son de una calidad buena así que pediré más no esperaba que fueran tan buenas lo único malo pues que nadie te las aprieta ni nada de eso pero bueno
Response from FirmooJul 5, 2026
Hola María del Carmen, ¡Muchas gracias por compartir tu experiencia! Nos alegra muchísimo saber que tus gafas llegaron perfectas, que la graduación fue correcta y que la calidad superó tus expectativas. Gracias también por tu comentario sobre el ajuste de la montura. Entendemos que las gafas nuevas a veces pueden necesitar pequeños ajustes para adaptarse mejor al rostro. Si necesitas orientación para realizar ajustes básicos, puedes seguir nuestra guía aquí: https://www.firmoo.es/help-p-1515.shtml Si después de revisar la guía necesitas más ayuda o tienes cualquier otra consulta sobre tus gafas, no dudes en contactar con nuestro equipo de atención al cliente a través de nuestro Live Chat o por correo electrónico en [email protected]. Estaremos encantados de ayudarte. ¡Gracias de nuevo por confiar en Firmoo! Esperamos volver a verte muy pronto. Saludos cordiales, Equipo de Atención al Cliente de Firmoo
Jonalyn P.
I love all the firmoo glasses we got! I order for my whole family. That’s how much I trust firmoo glasses. Also I must say, customer service is excellent. I thought my parcel got lost and immediately they offer for a replacement. That is beyond awesome! Thanks Firmoo!
Shaaron R.
Company is SO nice, gave me my refund for the glasses that didn’t fit and got the new size to me right away! 10 out of 10 would recommend!!
Christian C.
Fidèle depuis plusieurs années, plus d'une douzaine de paires de lunettes commandées, toujours satisfait du service commercial et du service clientèle qui sont très réactifs et efficaces
Karine
Wow...wow et 3 fois Wow ! Après avoir dépensé 3 000 CHF dans 3 paires de lunettes à ma vue, une cliente m'a parlé de ce site. J'ai commandé une paire de lunette à ma vue sans la vue de près pour regarder la télé sans que la vue de près ne me gène et pour 41 euros, avec frais de port rapide, j'ai une magnifique paire de lunette à ma vue tip top bleu ciel ! en plus, il annonçaient plus de 14 jours de livraison en mode rapide et je les ai reçu en 5 jours ! Franchement, bravo. Par contre, la monture n'est clairement pas de la qualité des lunettes que j'ai acheté chez mon opticien mais c'est super si on a envie de changer et point de vue rapport qualité prix il n'y a pas photo !!!
S. S.
Kann ich nur weiterempfehlen, schnelle Lieferung und top Kundenservice Trotz Retouren Anmeldung da mein Gestell leider nicht gepasst hat lief alles reibungslos und ohne Probleme