FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Amber T.
Love the customer service here at Firmoo even when issues are out of their hands or even sometimes customer error they do what they can to fix it! I know some people complain about some of the frames and durability but come on for the price point you can't really beat it. I love Firmoo and they are my go to whenever I need glasses.
Althea S.
The overall service was excellent.The timely updates and Communication was exceptional.
Onuoha C.
Amazing customer service, I didn’t feel alone in my purchase got assistance and swift response from the team.
Lillian
I like the glasses very much. I’ve ordered other pairs previously and they also and really cool. I’d recommend Firmoo to other people who are looking for affordable pairs.
Rae
100% thought these reviews were fake because the glasses are so cheap compared to Specsavers but mine had just arrived and I can see perfectly. I have a strong and uneven prescription. I can see from the reflection the blue light filter is on too. Took around 15 days to get here and the tracker didn't update a lot but I am genuinely surprised and delighted. Will be buying again! Advice: MAKE SURE YOU INCLUDE YOUR CORRECT PD or they'll be off
WendieLin
Customer Service regarding the remake of my glasses was wonderful. I ordered 2 pairs and something went wrong in processing and I could not see and felt very dizzy. They remade my order at no charge to me and shipped 2 new pairs out very quickly. I followed the suggestions of the rep Restina to ensure that I was ordering the correct size frame for my prescription and measuring properly. I am very happy with my glasses and they are perfect. Restina was patient and informative and very knowledgeable. She sent me advice and instructions. No more dizziness or tripping. Thank you so much. She is a wonderful customer service rep and clearly cares about the customer's satisfaction. I have no doubt I would not have had the same outcome if she hadn't helped me so patiently. Thank you!!
Response from FirmooDec 2, 2022
Thanks for the review. It will encourage us to do better. Take care and stay safe.
Katou
3° commandes et une 4° en cours .....lunettes très belles, originales, et surtout conformes à mon ordonnance et mon E.P. Au vu des tarifs en France, si on veut se faire plaisir à pas trop cher, firmoo est top. Perso, cela me permet de changer de lunettes tous les jours. Ils sont très réactifs aux mails.
Simone M.
I have now 7pairs of Firmoo glasses! I get daily compliments on them as I go for colourful & funky designs Bit of a wait as they come from China ( sorry!) but worth the wait as great quality & designs But be warned join the Facebook page and you’ll get addicted 😂🫣
