FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Lady H.
They were consistently calm and tried their best to be as helpful as they could be. The quality of the product line is absolutely wonderful I love my new glasses and will definitely come back for more when I need them best wishes ☺️👍🙏
Javier B.
Muy, muy bien. 4 gafas graduadas, dos de sol y dos de vista por no llega a 180€ aprovechando el 2X1. Además buena calidad y buen servicio. Encantado.
Jessie L.
Super service et j’adore mes lunettes la qualité super aussi a dire je vais recommander sur ce site c’est sur :)
Alexandra M.
I’ve been ordering my glasses from Firmoo for years. Great quality and great customer service! There was a mishap on my end on a recent order and the service agent went above and beyond to help me and exceeded my expectations. Will continue purchasing all my glasses through them!
Loredana P.
Occhiali arrivati in 10 giorni. FANTASTICI VETRI SOTTILI E TRASPARENTI CI VEDO UNA MERAVIGLIA..PER NON PARLARE DELLA BELLEZZA DEL MODELLO..TOP🥳
Bec
I would highly recommend firmoo. I had an issue with a pair of glasses. A manufacturing fault. I emailed them and they promptly issued me with the same value for a replacement pair. Excellent customer service.
Georgia M.
I’ve ordered like nine pairs of glasses from Firmoo over the years. I haven’t had any issues with the quality of any of the frames. A couple of times - I had issues where the style was not what I expected. Still, their customer service team was superb. They gave me store credit and urged me to keep or donate the glasses. The last frame arrived 7-8 days after the order date. That’s pretty quick considering that they are shipping from overseas. I don’t have anything bad to say. If that changes - I will update my review.
R. W.
Über die Qualität kann ich leider nicht viel sagen, da sich bei mir einige Schwierigkeiten ergeben haben die dazu geführt haben dass mein Paket an Firmoo zugeschickt wurde. Was ich aber sagen kann, dass man hier einen wirklich tollen Kundenservice hat der auch noch sehr sehr kulant ist, denn ich habe relativ schnell und ganz unkompliziert eine Rückerstattung des Kaufpreises bekommen...Vielen Dank noch einmal. Ich werde bei Firmoo sicher nochmals eine oder mehrere Bestellungen tätigen, alleine schon wegen der Tatsache dass sich hier wirklich um den Kunden gekümmert wird und versucht wird eine Lösung für eventuell auftretende Probleme umgesetzt werden. Von mir gibt es wohlverdiente 5 Sterne. Viele Grüße R. Warzecha
Response from FirmooJan 31, 2024
Vielen Dank für Ihre Anerkennung unseres Service. Das bedeutet unserem Serviceteam sehr viel. Ich wünsche Ihnen einen schönen Tag!
