Samaël R.
V great
Shipping was pretty quick, the glasses are really really nice and comfortable!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Samaël R.
Shipping was pretty quick, the glasses are really really nice and comfortable!
Jamie G.
I have always had an amazing experience when getting glasses with Firmoo. The customer service is awesome and so are the eye wear.
Jenni M.
Customer service is great, I had to ask for a refund because the doctor changed my prescription, and they returned my money right away. The glasses were great, the problem was the doctor made a mistake in over correcting my left eye. Not Firmoo’s fault at all! I would order again!
D G.
Cheap glasses and good prices. I've never had an issue with the quality. The ones that I have ordered are made from plastic but I love them either way and they match my style.
Response from FirmooJul 31, 2018
Dear Divya, Thanks for your review. Please feel free to contact us if any question. Best regards! Firmoo Customer Support
Megan
The only reason I’m giving 4 stars out of 5 is because it did take a long time for my glasses to arrive. Other than that, the customer service and glasses are amazing!
Response from FirmooJul 28, 2018
Dear Megan, Thanks for your review and feedback! Glasses takes several days to process, express shipping takes 5-7 business days while standard shipping takes 6-10 business days. From time to time, shipping delay occurs for unpredictable reasons, like weather, customs safety inspection and so on. Hope you could kindly understand. If you face any delay of the order, please feel free to contact us and we are willing to compensate for your loss. And we will report to logistic couriers for improvement. Best regards! Firmoo Customer Support
Esther SooJung K.
Glasses were shipped fast and customer service has been very pleasant even when there was a miscomunication between us. Although the amount of time it takes customer service to reply is almost a full day and it's kinda a long process to communicate.
Response from FirmooJun 22, 2018
Dear Esther, Thanks so much for your review and feedback. As our CS team is located in different time zone, we will reply emails within 24 hours. Hope you could kindly understand. We also have a live chat team that is available most of the day. So feel free to contact us by phone, live chat or email. Best regards! Firmoo Customer Support
Jess Pirotte (.
good!!!!!!!!!
Response from FirmooMay 10, 2018
Dear Jess, Thanks for your review. If you have any question or suggestions about Firmoo, please don't hesitate to contact us. Best regards! Firmoo Customer Support
Haileigh S.
I love the frame, color, & the way they fit!!!! Only thing I don’t enjoy are the nose pieces, I personally like the nose pieces that are flesh with the frame not the little clear rubber type nose pieces!! But other than that I LOVE my glasses, will order more in the future for sure
Response from FirmooApr 24, 2018
Dear Haileigh, Thanks for your review. You can choose non-adjustable nose pads at our site in the future. There is a filter function at our website to help you pick if you want adjustable nose pads or not. Any question, feel free to contact us. Best regards! Firmoo Customer Service