Sage R.
They are very helpful and reach out to…
They are very helpful and reach out to make any corrections for the order for complete costumer satisfaction! Great costumer service !

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingShowing 225 reviews with 4 stars · Clear filters
Sage R.
They are very helpful and reach out to make any corrections for the order for complete costumer satisfaction! Great costumer service !
Nancy L.
Super bon service, j'adore mes lunettes, elles sont parfaites et vraiment pas cher.
Muhammad Harris S.
First of all lets start with the ordering process. The ordering mechanism is good with only one flaw. The time of checkout if one slight change has to be made then the whole item has to be deleted and start all over again. Such as changing color of the frame or selecting an different index of the lens. Secondly, the customer service is very fast in replying and very excellent at checking back. This customer service is far the greatest I have experience till to the date. When you buy something, you are looking for the customer service along with the item been purchased. Very HAPPY with the customer service. Its shows they care. A definite recommend.
Response from FirmooOct 26, 2018
Dear customer, Thanks so much for your review and feedback. We will work on to improve our ordering process and make it more user-friendly. Please feel free to contact us if any question. Best regards! Firmoo Customer Support
Maya M.
I really love the size of the glasses! They're really cute and they help give emphasis on my face. I am concerned about the durability of them! Though they are really cute and help me not be blind I'm scared they're going to break. When I scrunch my nose they make this noise which scares me. But they do stay on my face, they don't slide off when I look down or up! If you consider getting these I think that's amazing just make sure you're delicate with them because I feel like they'll break in one drop!
Response from FirmooOct 22, 2018
Dear Maya, Thanks for your review and feedback. Firmoo offers a 30-day return&exchange policy and also 3-month warranty. Please feel free to contact us if any question. Best regards! Firmoo Customer Support
Kurt E.
The best place to get a pair of eyeglasses. The quality of the glasses are very good. The price are very affordable. And the service is excellent. Firmoo is secure to purchase your pair of glasses.
Kalia L.
Firmoo reached out to me and was kind enough to send me a free pair for my honest review. The process of ordering was easy. Shipping time was reasonable. It took about 7 days to get to me but it may vary depending on what kind of lens material you choose. The quality does feel kind of flimsy and cheap however, the prices are super affordable so you’re basically getting what you’re paying for. I recommend Firmoo glasses if you’re on a super tight budget. They do have various kind of cute frames.
Response from FirmooSep 13, 2018
Dear Kalia, Thanks for your review and feedback! Firmoo offers a 30-day return&exchange policy and 3-month warranty. Please feel free to contact us if any question. Best regards! Firmoo Customer Support
UglyBarbie101
I loved the style and quality of my glasses! The price is super affordable and good quality. The reason why this review is a 4 star is because these glasses fit me crooked over wearing them for 2 minutes. You could clearly see that they were slanted on my face which bothered me.
Response from FirmooSep 7, 2018
Dear customer, Thanks for your review and feedback. We offer 30-day return&exchange policy as well as 3-month warranty. So please feel free to contact us if you are not satisfied with the glasses. Best regards! Firmoo Customer Support
sammy
Broke my glasses very early on and it was my fault so I couldn't get a new pair for free sadly. But Lynn offered me to exchange them with a discount code which covered the glasses and the only thing I had to pay was the shipping fee which wasn't expensive at all. The customer service was good with quick responses and everything was explained to me in details. Definitely recommend it.
Response from FirmooSep 4, 2018
Dear Sammy, Thanks for your review. Please feel free to contact us if any question. Best regards! Firmoo Customer Support