Crystal P.
Love Firmoo
Love Firmoo! Great service and great glasses

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Crystal P.
Love Firmoo! Great service and great glasses
Bilal A.
initially was not happy with the customer service but then they turned the table around and solved the issue promptly and sent me another pair of glasses for free. extremely happy with the service and quality. thank you.
Response from FirmooDec 6, 2024
Hello Bilal,We are truly sorry for the unpleasant experience you’ve had with our product. If I were in your shoes, I would feel just as frustrated, and for that, I sincerely apologize.🙏🏻 As soon as I saw your feedback, I immediately checked your order details. I noticed that our email support team replied to your request on the same day it was submitted and provided an after-sales solution. It’s possible the email went to the spam/junk folder, you can check your hotmail first.🥰 I also saw that you reached out via our chat support, and while our team responded promptly with the same information, it seems you had to leave quickly and may not have seen the message. I deeply regret any confusion or frustration this may have caused. Please don’t worry. You can reach out to us anytime via the chat window on Firmoo.au, and I’ve already arranged for our email support team to contact you again to ensure everything is resolved to your satisfaction.🌷 Once again, we deeply apologize for this experience. Your satisfaction means the world to us, and we’ll do everything we can to make it right.
Carolina F.
I ordered glasses several times from Firmoo for the whole family. I'm never disappointed. This time my order arrived even faster. The frames are beautiful and the lenses perfect quality. The price: AMAZING! Little concern, since this products come from China. next year the price may increase depending on the new commercial politics, so hurry up and order now
Kety C.
Occhiali arrivati nei tempi! Vediamo nel tempo.. per ora tutto ok Sono contenta dell acquisto
Zip
It was very easy to order my glasses. I received them at a reasonable time! Highly recommend!
Rose
I have had a very good experience purchasing at Firmoo. My order only arrived after a week or so (UK based)! Sadly, the glasses do not fit so I had to request a refund. :( Customer service team was very helpful and fast in resolving my issue! Will definitely be ordering again at a later time!
Sarah M.
Great experience and much cheaper than buying them locally! Super friendly and helpful staff, I had a problem with my first glasses but they sent me another 2 pairs free of charge! Highly recommend firmo!
Gail R.
Excellent prompt service. I was dealt with very quickly and politely. I have no problem reccomending Firmoo.