FirmooReviews of firmoo.com

Ottimo servizio

Occhiali bellissimi e perfetti

He hecho varios pedidos y volveré a comprar. Además se lo he recomendado a mis amistades. En la mayoría he quedado totalmente satisfecha y en los que no, me han resuelto el problema rapidísimo. Tienen una variedad enorme, poniendo a menudo gafas nuevas. Las que yo llevo son progresivas. Hice mi primer pedido sin ninguna confianza, pensando que no vería bien, que no me quedarían bien, pero aun que no lo crean, veo mejor que con mis primeras gafas progresivas, que fueron de la óptica de donde yo vivo, y obviamente, con lo que pagué por esas gafas, he comprado como 6 gafas en firmoo. Me he vuelto la loca de las gafas, ahora son un complemento mas y a este precio, me lo puedo permitir. La recomiendo 100%

Love my new glasses!!!

Firmoo's Customer Service is impressively good! My delivery has been pushed back for 4 days (so far) because of unforeseen issues in the manufacturing process. They immediately sent me a lengthy email with the information, a friendly apology for the delay and the promise of not only doing their best to rush the finishing of my glasses but also to send some eyewear accessories along with the glasses to make up for the delay. That's how it's done! Communicate the issue promptly, clearly and kindly, show options for how to proceed and make the customer look forward to the delivery even more. Awesome! If my glasses are as good as this customer service exchange, I'll never shop anywhere else for my eyewear! I immediately wrote back thanking them for the mail and told them that I'm understanding and choose to wait patiently for my glasses and thanks so much for adding the accessories! I'm disabled - if I wouldn't understand that unforseen things happen and deadlines sometimes need some flexibility and kind understanding and empathy from the other side, I would have lost the plot completely! I just asked whether it was likely to receive the order before Christmas or between the holidays. Mere hours later I had another reply that was so kind and thoughtful it made me smile brightly! So I figured to let others know of this positive experience even though I can't say anything about the actual glasses yet. I'm so looking forward to them and there's a very good chance that they'll arrive this year still, maybe even just before Christmas, which would be so awesome! I mean, they're rainbow colored and have little stars and a bow in the corners of the glasses! Could it get any better for my Christmas and new year's look?! (Answer: nope! But I do plan to wear them year round, too.) Hope this helps someone thinking about buying from Firmoo.

Ich bin sehr zufrieden mit den Brillen von Firmoo. Durch die Black Week habe ich mir direkt mehrere Brillen bestellt. Sie sind gestern schon angekommen und gefallen mir gut, sitzen gut und ich kann hervorragend damit sehen. Ganz besonders toll finde ich, dass die Mitarbeiter von Firmoo nachfragen, wenn etwas nicht ganz dem Normalen entspricht. Sehr freundliche Mails und sehr schnell in der Beantwortung. Ich werde wieder bei Firmoo bestellen.

I was a little concerned about my glasses being delivered on time as I am from Trinidad and Tobago and a friend was bringing them down for me. I reached out to one of your agents I think France was his name and he was very helpful and the order was delivered way ahead of time. I truly appreciate your great service. I have not yet received the order my friend has. Not sure exactly what date I contacted you.

Las gafas son preciosas, están super bien graduadas y el servicio es fantástico. Acabo de pedir el segundo par.