Natasha de V.
Really impressed by the level of great…
Really impressed by the level of great customer service & the quality of my glasses. I didn’t mind waiting a little longer for discounted glasses. Thank you! Will be using you again :)

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingShowing 225 reviews with 4 stars · Clear filters
Natasha de V.
Really impressed by the level of great customer service & the quality of my glasses. I didn’t mind waiting a little longer for discounted glasses. Thank you! Will be using you again :)
Jasmine L.
The glass boxes are cheap now, the glasses are good quality. I had some issues with the thickness of my lens, but i’m -8.00, so. I see really well with those. I ordered about 7 glasses from firmoo by now and i’m really satisfied. The service is quick. They are nice. I give 4 stars 💜💜💜
Rishelyne
Very clear and helpful responses. Got my issue resolved in 3 days!
Bijan
Excellent service and workmanship. A little slow on the logistics.
Response from FirmooJun 11, 2020
Dear customer, Thanks for your review. Sorry that your order experienced shipping delays due to the recent global health issue. And sometimes a shipping delay will occur due to weather, or customs inspections for example. Please do not worry, we will be responsible for any logistic issues and will not let our customers experience any loss. If the shipping delayed for a few days, we can refund your shipping fee. Please feel free to contact us by sending a email to [email protected] if any questions. Best regards, Firmoo Customer Support
Fer R.
I was a little bit exeptical but they are just perfect, perfect size, weight and colour. Also the prescription was correct and that was what I was more scared of. The only thing was that took almost one month to arrive so this is not the best option if you need them right away.
Response from FirmooJun 4, 2020
Dear customer, Thanks for your review. Sorry that your order experienced shipping delays due to the recent global health issue. And sometimes a shipping delay will occur due to weather, or customs inspections for example. Please do not worry, we will be responsible for any logistic issues and will not let our customers experience any loss. If the shipping delays for a few days, we can refund your shipping fee. Please feel free to contact us: [email protected]. Best regards, Firmoo Customer Support
Danielle F.
I had some concerns about my package and I emailed for customer service. In less than an hour, I received a response from Anna! She was very informative and helpful.I really appreciate the swift reply!
Di L.
loveed it thanks Firmoo
gs E.
the website would benefit from a greater variety of frames. cannot complain though, the service (jenniffer and fema) have been wonderful.
Response from FirmooMar 10, 2020
Hi, thank you for posting the review. We are working hard to bring more and more beautiful frames to our customers. If you have any problems with the glasses you received, please do not hesitate to contact firmoo Customer Service. Thank you!