FirmooReviews of firmoo.com

Response from FirmooFeb 15, 2022

Thanks for the review and feedback. We will keep improving our website including the Try-on function to provide better shopping experience. If possible, please kindly send more details about the Try-on function to [email protected] for our reference. Thank you.

Response from FirmooFeb 14, 2022

Hi Dawn Cummings, recently the shipping may experience a delay due to the holidays and the global health emergency. We will try our best to improve our service and the shipping. Thank you for your love and support! Have a nice day!

Response from FirmooJan 21, 2022

Sorry to hear that. For Buy One Get One Free promotion, you need to add two pairs from the eligible page. Use the code BOGO at Checkout and the frame with the lowest price and Single Vision 1.50 index will be free. Upon checking the order, no code was used and only one pair was ordered. If you have any confuion for any promotion next time, please feel free to contact our LiveChat agents. We are available 24/7. Take care.

Response from FirmooJan 17, 2022

Scusa per questo Daniele. Se la prescrizione è inserita in modo errato, sarà anche sfocata. Ecco perché il rappresentante del servizio ha cercato di chiedere la ricetta originale. Per favore, non preoccuparti. Il nostro rappresentante e-mail ti contatterà entro 24 ore in merito al problema e verrà fornita anche una soluzione soddisfacente. Abbi cura di te e stai al sicuro.

Response from FirmooNov 20, 2021

Hallo Markus. Wir entschuldigen uns für die dadurch entstandenen Unannehmlichkeiten. Aufgrund des globalen Gesundheitsnotfalls kann es zu begrenzten Flügen kommen und die Lieferung dauert manchmal länger. Wir sind allzeit bestrebt, die Brillen zum gewünschten Zeitpunkt an unsere Kunden zu liefern. Falls die Lieferzeit länger dauert als angegeben, werden wir eine Entschädigung leisten. Außerdem bieten wir eine 14-tägigen Umtausch- und Rücksenderichtlinie sowie eine 2-jährige Garantie an. Wenn Sie irgendwann Probleme mit der Brille haben, bitte kontaktieren Sie uns. Wir sind immer für Sie da: Livechat(24/7), E-Mail: [email protected]. Einen schönen tag noch!

Response from FirmooNov 17, 2021

Update: Thanks for your review. We will keep improving ourselves to provide more satisfactory glasses and shopping experience for customers. Also, your feedback about the accessories is well received. Though they are free, we will still check how to make improvement. BTW, we have designer cases on the website and the price is very good. For any problem in the future, please feel free to contact our Livechat agents(24/7). Take care and stay safe. Update: sorry about the link. You can add designer cases in the shopping cart if you are interested it while placing the next order. BTW, thank you again for the feedback. We will consider it comprehensively. Have a great day.

Response from FirmooAug 3, 2021

Sorry to hear that Andrea. The stoppers, our new free accessaries, fit most frames, but it may be a little loose if the arm is a little thin like metal frames or mixed frames. You can try to adjust the arms in local optical stores. Also, here are some suggestions about how to find a perfect frame: https://www.firmoo.com/help-p-1.shtml For more problem or any confusion for next order, please feel free to contact us: Livechat(24/7), email: [email protected], Toll free:1-855-487-6006 (5am - 8pm PT)