Andy M.
Great service and value for money
I am happy with my first purchase and the overall service at Firmoo. The assistance on the livechat is always amazing, they offer real-time assistance and are always prompt with all questions. My pair of glasses match what I saw on the website and were delivered in good condition. Overall value for money. The one thing to improve would be a clear-to-follow outline or guide to customs and generally what to expect. Someone requested a copy of my ID via a call, and this made me a bit uneasy initially since I wasn't sure if this was standard process.
Response from FirmooAug 23, 2022
Apologize for that. ID is required by the customs office for customers from South Africa. We've improved the website and such information is required at Checkout now. Thanks for your feedback.




