Carl S.
Find another online company to buy…
Find another online company to buy from. My experiece with Firmoo was not very good. Overall I would say it is was bad. Customer support seems reasonable enough, but nothing really happens after my contact. I had to pick out new frames and pay an additional amount which was fine but my order was not fulfilled, then after a follow up almost 30 days later I was told nothing was being done and now they will not refund the total I paid. Just do yourself a favor and look elsewhere!!! Update I revised my rating from 1 star to 2, I would have given a 2 1/2 but that option is not available. They did refund all of my money. I did review all of the positive ratings prior to my order, but it did not work out for me. If you go with this company I hope your experiance will be better than mine. Atleast they sort of tried!
Response from FirmooDec 3, 2018
Dear Carl, Thanks for your feedback and we apologize for the inconvenience caused. We take your feedback seriously and will continue to improve our ordering system and service. We have issued a full refund to your account. Please kindly check and feel free to contact us if any further question. Best regards! Firmoo Customer Support