FirmooReviews of firmoo.com

Qualität der Gläser ist ok. Ich habe drei Brillen gekauft (Fernbrille, Gleitsicht, PC-Brille), jeweils das gleiche Gestell. Geliefert wurde in 10 Tagen, was ich als ok. empfinde. Bei einer der Brillen lösen sich beide Ohrpolster am Bügel, bei einer nur ein Polster. Bei der dritten ist (noch?) alles ok. Dann habe ich mich an den Support gewendet mit der Bitte um Hilfe. Hier die Antwort: Ich habe von unserem Labor die Rückmeldung erhalten, dass bei der Fassung CX6235(C2) die Spitzen der Bügel beweglich sind, so dass die Bügel den Bedürfnissen des Trägers entsprechend angepasst werden können. Das bedeutet, dass die Bügel verlängerbar sind. Vielleicht möchten Sie in Zukunft andere Fassungen mit festen Bügeln ausprobieren. Nach einigem Hin und Her, hat Firmoo dann aber doch die Brillen zurückgenommen und den vollen Betrag erstattet. Mal sehen, ob die neue Brille besser hält.

Great service, reliable product great pricing.

Very cheap and quick delivery

I was really skeptical about buying glasses online - my prescription has to be extremely precise. But I needed a new pair of glasses because mine were painful and I wasn’t due my next NHS voucher yet so I looked online, thinking I could always return and refund them if they didn’t work out. Found a pair on Firmoo for £9 with free lenses - and the anti glare and thinning options were so cheap too so I gave it ago - and I am SO glad I did. Excellent customer service, they’ve got a 24 hour live chat on the website and always replied within 5 minutes and could answer all my questions. I got a phone call (on a Sunday!) less than 12 hours after I placed my order to let me know that they weren’t able to do the blue light lenses I’d ordered due to my strong prism prescription- and would I like to proceed with normal lenses. Immediately refunded the difference. Then they contacted me again the next day to say I couldn’t have the anti fog coating I wanted - and again, immediately refunded the difference. The only reason I’ve given them 4/5 rather than 5/5 is because if they’d have had all that information available on the website in the first place then I wouldn’t have needed their excellent customer service as much. They took a couple of weeks to arrive but that’s normal for glasses even through an optician, and they came from China.

I love Firmoo so far. I have a high prescription, (-7.00 about) and my glasses did not give me beer goggle vision like other online glasses companies have. I will say the only downside is that my lenses are super thick even though I paid for the thinnest lenses. This was a tad disappointing, but I am willing to bet that’s attributed to the thin frame I got perhaps? I didn’t like the frames that I picked (this was an error on my part) but the customer service is friendly, informative, and helped me out with all of my issues. I will not name names because I read not to. Firmoo, if you’re wanting to give credit for your employer that talked to me, please contact me.

The product arrived in perfect condition and their pricing was very reasonable. They offered a lot of flexibility in lens, coating, and frame selection. I found their site didn't explain enough about UV protection on the lenses, but beyond that the experience was great!

Prompt shipping. Nice glasses, great prices!

The shopping and purchasing process was very easy, they came quick in the mail, when they didn’t fit properly and when one pair broke I emailed the company and they responded back very quickly and they were very easy to deal with in terms of returns. I would recommend them and buy from them again. Thank you so much again!