FirmooReviews of firmoo.com

Response from FirmooApr 23, 2020

Hi Jazzy, Thank you for your suggestions! "Customer first" is the motto of Firmoo and the shopping experience of our customers is the top priority for us. we are sorry for the unpleasant shopping experience brought to you. We are always trying to improve our service and we will have more training for our customer service representatives in the future. Would you please give us another chance? You can contact us by the following ways. Email: [email protected] (Reply within 24 hours on weekdays and 48 hours on weekends) Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-4 p.m. PDT.) Live Chat: Start a live chat on our website (Everyday, 4 a.m.-10 p.m. PDT.) Looking forward to hear from you. Sincerely, Firmoo Customer Support Team

Response from FirmooFeb 12, 2020

Hello Regan, First of all, thank you so much for your sincere suggestion and feedback. We are sorry for the trouble caused to you. It is our mistake on work to send the email that claimed the parcel was shipped out but actually it was not. We are experiencing shipping delay due to the mandatory temporary business closures in China for the recent global health emergency declaration. We will expedite the processing and shipping once resumed. It would be greatly appreciated if you can wait patiently. But If you need glasses urgently, we can help you cancel the order without any charge. We will try our best to make improvements with your suggestions! Thanks for your trust and support. Sincerely, Firmoo Customer Support Team

Response from FirmooJan 20, 2020

Dear Lori, We are sorry for the trouble caused. For now, our orders and after-sale department on Live Chat is not available on Weekends. But please do not worry, we have received your offline messages. Please rest assured that our email CSR will contact will you via email very soon. Regarding your order, we are sorry that your PD is small for the frame chosen. You can change tho other frames. Or we can help you to cancel the order and issue Full refund for you! We will never let you to take any loss! Thanks for your trust and support. We will try our best to make improvements. Sincerely, Firmoo Customer Support Team

Response from FirmooAug 23, 2019

Thanks for your review. It encourages us to do better. If you have any advice or suggestion, feel free to share with us. We will try our best to improve.

Response from FirmooJun 19, 2019

Hi Doyin Adegbesan, Sorry to hear that. There are many types of frame materials. If you prefer to consolidate one, acetate is the best choice. If you prefer light and thin ones, TR and metal are recommended. Here is the detail about frame materials. https://www.firmoo.com/help-p-144.shtml Whatever eyeglasses are fragile and need our careful maintenance. Here are some tips for you. https://www.firmoo.com/help-p-120.shtml Sincerely, Firmoo CS Team

Response from FirmooDec 7, 2018

Dear Elena, Thanks for your review and feedback. Firmoo offers 30-day return&exchange policy and 3-month warranty, covering any possible defect in materials and workmanship. Please feel free to contact us if you are not satisfied with the product or any defect during 3-month. By the way, we have different kinds of frame materials. TR, memory metal frames are usually very light-weight and flexible. If you prefer hard texture, you can choose acetate next time. Best regards! Firmoo Customer Support

Response from FirmooNov 16, 2018

Dear customer, Thanks so much for your review and feedback. We sincerely apologize for the issue. Our cs did send you some emails. Could you please kindly check your spam folder? Please don't worry, we will make compensations for you if the parcel was lost or sent to the wrong address. We will never let you take any loss. We will try to contact you again. You can also call us at 1-855-487-6006. Thanks so much for your support. Best regards! Firmoo Customer Support