FirmooReviews of firmoo.com

Habe zwei Brillen bestellt und bin mit beiden total zufrieden . Da ich zwei kleine Kinder habe , ist meine teure Brille immer zu Boden gerissen worden . Habe mich dann für diese Brillen von firmoo entschieden . Bin mit der Qualität und mit dem Aussehen sehr zufrieden . Hatte erst Bedenken wegen der Stärke, ob alles übereinstimmt wie ich es angegeben habe , aber der Optiker bei mir um die Ecke hat alles überprüft . Eine Brille wie sie in den Läden verkauft wird . Versand ging reibungslos und schnell . Habe mir längerer Zeit gerechnet . Rückgabe kann ich nichts zu sagen .

Great overall experience. However I wish I had chosen a much thinner lens as my one now is a bit heavy for my chosen frame.

The best thing about firmoo is their customer service, when I initially bought my glasses my PD number was slightly off (I didn't know at the time) and contacted them because my eyes hurt when I wore them. They were very helpful even though nothing could be done on their end. Fast forward a year later and my glasses broke in half (likely because it didn't fit very well from the get go so it caused tension at the spot it broke) I left a review on the site a few months later and I was contacted via email with a discount code offer. In my opinion they did not need to give me a discount as I stated in my review that even though I was very disappointed, I would still give the company another try. I've been looking at other sites though but so far firmoo is the least complicated, I'm extremely happy they gave me this code, now I don't have to go through the trouble of finding another site. When i do repurchase I'll be very careful to choose one with less delicate features and made with stronger materials.

Wonderful customer service. Pleased with my glasses.

Is the fact that it was very easy for me to place my order, the step by step guide on how to measure my frame and the explanation you gave regarding which lenses I needed to purchase and also the constant and speedy reply regarding questions about my order.

Ordered two pairs of cheap glasses. Great for the price-one was free. Arrived quickly and without issues.

This is my first experience with Firmoo. So far their communication has been abysmal. I have tried their 24/7 chat over a dozen times on multiple pages and it will not come up at all. There is nothing on my machine that would prevent it from opening. I have tried the phone during business hours and that was useless. After paying for expedited shipping they seem to be stuck somewhere. After not being able to get a response by phone or chat I finally tried email. I got a response about five hours later and after that the email updates came fast and furious. The communication went from abysmal to almost over the top. I would have changed the rating to a five but I cannot honestly do that unless do something about the chat and email.

Great site to purchase fashionable glasses on a budget. I have used them several times to experiment with my look and try out not only prescription glasses but sunglasses as well. The quality at times needs to be eyed, had a leg fall off one time based on how it was designed, but overall affordable and maintainable for me. Definitely would recommend if you’re looking to shake things up on a budget and have options.