Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
firmoo.com
Website
firmoo.com
Category
Vision & Hearing
Location
South El Monte, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Il 24 ottobre ho fatto un ordine per occhiali da vista graduati..
Consegna per l 8 novembre.
Ad oggi 10 novembre nessuna consegna.
Nel tracking dice che è stato consegnato al corriere locale il 7 novembre. Da lì tutto fermo..
Spero sia stata utile la mia recensione.
Response from FirmooNov 11, 2021
Ci scusiamo per il ritardo nella spedizione dovuto a un minor numero di voli, a un processo di sdoganamento più lungo e così via. Ma continuiamo a coordinarci con il corriere per consegnare il pacco il prima possibile. Visto che è già arrivato in Italia, ti arriverà molto presto. Si prega gentilmente di attendere alcuni giorni. Inoltre, puoi inviare l'ordine n. a [email protected] o contatta i nostri agenti LiveChat? Verificheremo quale compensazione può essere fornita. Grazie per la vostra comprensione e pazienza.
LP
Luca P.
Non ricomprerei, spendi poco e godi meno
La mia esperienza non è soddisfacente, gli occhiali anche se sono della misura corretta scendono giù e per me non è possibile utilizzarli. Li posso tenere giusto per sostituire quelli che porto abitualmente.
Response from FirmooAug 19, 2021
Mi dispiace Luca. La tua e-mail sui dazi doganali è stata ben accolta e un'e-mail è stata inviata il giorno successivo, ma nessuna risposta. Probabilmente è nella tua cartella spam. Si prega gentilmente di cercare FIRMOO.
Inoltre, hai detto che gli occhiali non erano utilizzabili. Puoi inviare maggiori dettagli a [email protected]?Puoi anche contattare i nostri agenti Livechat(24/7) Per favore, non preoccuparti. Lo controlleremo seriamente e forniremo una soluzione soddisfacente. Aspetto la tua email.
ST
Stacey
Lenses aren't the best quality
The website is easy to navigate and it's fairly simple to choose your glasses and input your prescription, however my main issue is with the quality of the lenses.
I've ordered twice now, and there's just something not right with the lenses. I double checked my prescription, and it's correct, and it's a fairly new prescription so I'm sure it's not a problem with that.
The frames are also quite flimsy, and the arms are set a little too wide for my head.
Response from FirmooMar 9, 2021
Hi Stacey, thanks for your kind feedback. We managed to pull up your order but we did not find it. Would you please send us your order No. to [email protected]? Then we could better figure out what happened and will help you with an exchange or return within 24 hours. Please check your email inbox then. Thanks for your patience in advance!
AE
Ange E.
I am happy with the style
I am happy with the style, but when I went to put my prescription lenses in is when I ran into issues. First problem: the place where my glasses resy on my nose comes very close, so they touch when i am blinking... so if i don't want them to bother me i don't wear any mascara...... and second problem is when I needed the glasses to fit more snug on my face and asked to get them bent at the temples they did not have metal inside so the plastic does not stay bent... I say these glasses are not the best quality.... but im wearing them because it has my new prescription....
Response from FirmooFeb 16, 2021
Hi Ange,
Thanks for your review and feedback.
Firmoo offers 60-day return&exchange and 3-month warranty. Please feel free to contact us for after-sale issues.
Based on your description, the frame size is not suitable. The temple maybe too short for you which made the glasses set too close to your eyes. You can check the size of your old suitable glasses and then choose similar size online in the future.
You may try to adjust the frame by watching this video:https://www.youtube.com/watch?v=a0NL7OjPevc&feature=emb_title
Any question, feel free to contact us.
Firmoo Customer Support
LO
Lourdes
Vaho en gafas firmoo, como evitarlo!!!
Tengo unas gafas firmoo, pero no me sirve ninguna toalla antivaho para ellas, cosa que para otras si, os pasa lo mismo?
Response from FirmooFeb 16, 2021
Hi Lourdes,
Thanks for your review and feedback.
Could you please send us your order number for checking first?
To avoid fog, it's suggested to have Super Hydrophobic coating or a Anti-fog cloth. Super Hydrophobic coating makes the lens easy to clean, while Anti-fog cloth is effective for reducing and preventing fog from forming on lens and will stay fog-free for approximately 12 hours.
Please feel free to contact us if any question.
Best regards!
Firmoo Customer Support
Hola lourdes
Gracias por tu revisión y comentarios.
¿Podría enviarnos su número de pedido para verificar primero?
Para evitar el empañamiento, se sugiere tener un revestimiento súper hidrofóbico o un paño antivaho. El recubrimiento súper hidrofóbico hace que la lente sea fácil de limpiar, mientras que el paño antivaho es eficaz para reducir y prevenir la formación de niebla en la lente y permanecerá libre de empañamiento durante aproximadamente 12 horas.
No dude en contactarnos si tiene alguna pregunta.
¡Atentamente!
Atención al cliente de Firmoo
AH
Annika H.
Sehr günstige Preise, solide Quali
Sehr günstige Preise. 30 bis 40 Euro für eine entspiegelte, gehärtete Beille mit Index 1.6 und Blaufilter. Bei mister Spex kostet das mind. 150 Euro. Sehstärke scheint richtig, sehe dadurch wie durch meine Mister Spex Brille. Die Gläser sind gut eingepasst in den Rahmen. Ob die Gläser qualitativ sind, wird sich noch zeigen. Der Rahmen ist ein billiger Chinarahmen. Für den Preis vollkommen in Ordnung, wer aber behauptet er habe hier ein "qualitativ hochwertiges Gestell" der hat noch nie ein Gestell von Ray Ban, Esprit oder auch aus der Mister Spex collection in den Händen gehalten 🤣 wer ne günstige Computerbrille sucht oder mal was extravagantes möchte - Kaufempfehlung. Wer ne Hochwertige Alltagsbrille für den ganzen Tag sucht, die 2 Jahre halten soll, der sollte mehr geld ausgeben
Edit April 2022: Inzwischen muss man über den deutschen Shop (Firmoo.de statt Firmoo.com) bestellen, was an sich ja kein Problem ist. Die Ware wird aber inzwischen über Fedex/TNT versandt. Das der Versand so günstiger und schneller zu sein scheint, bringt mir nichts. Ich bestelle NIEMALS bei einem Händler der mit Fedex / TNT versendet. Die Konsequenz sind nämlich wirkliche und widerrechtliche Gebühren für die Verzollung. Zollgebühren an sich muss man mit einkalkulieren, das gehört eben dazu und ist ok, da günstigere Preise als bei deutschen Händlern. Aber die gebühren von TNT sind wahllos und manchmal unmenschlich hoch. Wenn Firmoo wieder anders versendet werde ich wieder bestellen. Aktuell weiche ich notgedrungen auf andere Händler aus
Response from FirmooAug 25, 2020
Hallo Annika,
Vielen Dank für Ihre Bewertung. Wir bieten 3 Monate Garantie: Kunden erhalten 3 Monate Garantie (3 Monate ab Erhalt), die mögliche Material- und Verarbeitungsfehler abdeckt. Wenn Sie in Zukunft Probleme mit Ihrer Brille haben, zögern Sie bitte nicht, uns zu kontaktieren! Wir sind bereit zu helfen.
Freundliche Grüße,
Firmoo
Update: Hallo Annika. Wir entschuldigen uns für die Unannehmlichkeiten. Firmoo.de ist unsere neu eingerichtete Website für unsere deutschsprachigen Kunden, die ihnen hilft, unsere Produkte besser zu verstehen. Wenn die Zollgebühr von maximal 17 EUR beträgt, erstatten wir diese Gebühr vollständig. Wenn die mehr als 17 EUR ist, helfen wir dabei, die Hälfte der Zollgebühr zu erstatten. Falls die höher ist als der Betrag der Bestellung, koennen uns unsere Kunden die Rechnung senden. Wir werden eine Lösung anbieten. Für detailierte Informationen über die Zollgebühren klicken Sie bitte auf diesen Link: www.firmoo.de/help-p-507.shtml. Wir arbeiten mit diesem Kurierdienst TNT schon lange nicht mehr zusammen. Für Fragen und weitere Informationen stehen wir Ihnen jederzeit gerne zur Verfügung. Vielen Dank.
FW
Freya W.
Lenses good, frames awkward
The frames i bought arent great to be honest. Very long arms with little bend at the ends so they dont stay on my ears and keep slipping forwards. I would say you get what you pay for. However the lenses are terrific quality and thats why ive given 3 stars.
Response from FirmooJun 8, 2020
Hi Freya,
We are sorry for the inconvenience caused. If the glasses you orderd was made of acetate or mental, you can try to adjust the frame arms. Besides, choosing a suitable size frame is very important. It is suggested to measure the total width of your old glasses before ordering a new one. Please do not worry, we offer 30-Day Exchange&Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. Only shipping fees will apply. You can submit a self service request in account center if you need. Our CSR will contact you soon via email once we get your self service request.
Please feel free to contact us if any questions!
Sincerely,
Firmoo Customer Support Team
TR
Tara R.
I've ordered from Firmoo before and…
I've ordered from Firmoo before and I've always gotten a hard case, repair kit and cleaning cloth. I ordered 7 pairs recently and none of the glasses came with these, just a cloth bag that doubles as the cleaning cloth. I'm not sure when this changed but I'm a bit disappointed since I was expecting the product to come with these things like they've had in the past. I'm not saying i'll never order again from Firmoo, but I may try another retailer like Zenni next time. Customer service has always been great though.
Response from FirmooMay 7, 2020
Hello Tara,
We are really sorry for the inconvenience caused to you! We have updated our eyeglasses case from plastic case to cardboard case in December of last year as the cardboard is biodegradable and recyclable. Moreover, we also have updated the eyeglasses pouch materials to the soft one, which can also function as a cleaning cloth for your convenience. Also, some customers informed us the repair kit scratched the lenses, so we removed it from the packaging. If you need it, please leave a message in your future order, we will send it to you along with your glasses.
Thank you for your support and understanding!
Sincerely,
Firmoo Customer Support Team
