Finish LineReviews of finishline.com

Terrible support. Will be on phone and chats for hours no response. Their AI support and call center sucks and is slow as hell. They deny refunds easily when it’s their fault. They sell used AND fake shoes more than every other major chain. This brand and hibbett AVOID AT ALL COSTS

Finish Line canceled my online order on September 2, 2025, but the gift card I used hasn’t been refunded yet. Their customer service is a joke — the email auto-replies saying they no longer respond to emails, the chat is turned off, and the only option left is to call them by phone. It’s unbelievable that in 2025 an online store still operates like a 1990s brick-and-mortar business. Completely unacceptable experience.

If I could give them a zero I would. Placed an order, was excited to see that it arrived early only to find out that they sent the wrong order. After spending over an hour on hold, arranged to send the shoes back, and they would not release my order till they got them back. Back office held onto the order and didn’t communicate the status for over 6 weeks. I sent an email week 1 and was told the order would go out in a few days. I emailed again week 2 and got an autoreply that they weren’t accepting emails due to high volume. Called week 4 and was told they hadn’t released the order but they would ship out via 2 day. Called again week 5 and was told the same thing. Called again week 6 and was told the shoes weren’t in stock and they would issue a refund. I can only get the shoes now for twice the price. Also every time I called had to wait on hold for over an hour each time.

I ordered a shoe online and they cancelled my order. Told me I would get a refund for my shoe within 7 days. They gave the refund but to some random card that is not even mine. When I try to call I have waited Mutiple time up to an hour with no one ever answering and then it says you cant email them anymore either. Absolute trash of a company. They basically stole my 105 dollars.

They stole my money and I never got the shoes I ordered! DONT BUY FROM THEM

If I could give less than one star I would give that. Their help and support is a scam. There are no people to answer your calls. So regardless how long you wait, you never get routed to a human. And they don’t tell you that. When you reach out for help via email, you get an email a day or two later letting you know they are not accepting help requests via email at the moment. So in other words they are scamming customers and not providing a legally required way to give support on issues. I paid $30 for expedited shipping on an item that still hasn’t shipped after nearly a week. I no longer need the item because I needed it by a date. And they make it impossible to connect with someone to cancel.

Second time I’ve tried to order and the whole order was cancelled. Never getting my business again.

I ordered from this place on a Saturday and the following Friday they canceled it upon my request. I cancelled because I tried calling multiple times with no answer, the track order page is down and I never received an order update. Over all I will never order from this company again.