Finish LineReviews of finishline.com

I would give 0 stars but I ordered a hoodie for a family member and I looked 2 days ago and it was saying it was on back order but it wasn’t when I ordered it. After a long wait on hold I was told it was just waiting to ship. Yesterday I looked and order was cancelled. I demand a refund. I will never ever use them again

Every time I try and order from finish line the is never completed due to no inventory. I will never order from finish line again.

This company sucks, I ordered a pair of shoes from them, for it to take forever for the process, then them unexpectedly cancelling on me. When I called them they said that I could order the same pair and I would be guaranteed to get the shoe. So I placed the order with full confidence that I would get it, which was a mistake. They cancelled my order again the second time and when I called them again, they were not helpful at all and I did not get the shoes. The company really needs to work on ACTUALLY following through with what they say they will do instead of lying about it.

Ordered a pair of shoes on Cyber Monday from Finish Line. Received them and was sent a pair of mismatched shoes, a brown shoe and a grey one. So someone else out there is also getting a pair of mismatched shoes! Customer service told me I'd have to send the mismatched shoes back to them before they could send out another pair of what I ordered. Had to go out of my way to print a return label and then go to FedEx. Quality control is non-existent. Won't be returning. Garbage.

I ordered 3 pair of kid's sneakers and received a pack of socks instead of the sneakers. The guy was more concerned about me returning a pack of socks instead of being concerned that i did not get what I originally ordered instead of offering to overnight my order I have to wait another 4 to 6 business days to receive my order. I am a very annoyed customer!!!

Order online & they made it really inconvenient to get my refund. No communication. It’s been about 3-4 weeks and I still haven’t received my refund.

I am very disappointed with finish line and Jd sports. I ordered some Nike up tempo sneakers which I received on November 21, 2025. When I open the box, I noticed that the paper that they insert in the new sneakers was missing. I took the sneakers out and examine them and noticed that the bottom was dirty, and there was a dent in the front of the sneakers.. I was so upset. I spent $125 for you sneakers from finish line which I’m constantly ordering and never had an issue. What made things worse is I want to return the sneakers to a local store which was 35 minutes from my house and they refuse to take the sneakers cause even they said it look like it was worn. I was upset that’s the whole reason. I’m bringing her back cause you guys saw me sneakers that somebody else worn. I called Customer Care and they told me the reason why they couldn’t take them back at the store because the manager wasn’t there lies. They didn’t told me to go to the nearest Jd sport which was nine minutes away and I did and Jd sport refused to take the return again. I was furious at this time.. I call Customer Care again on the phone. She told me that they will be able to take my return, but unfortunately, she was wrong. All I wanted was my new pair of sneakers or my refund.. they didn’t even wanna take the sneakers back and ship them to the warehouse. After back-and-forth with Customer Care, they were finally able to convince the store to print out a shipping label and mail my sneakers so they can carefully examine them in order to give me my refund.. this day I got the most runaround that I ever had November 24, 2025. It’s only been three days since I received my sneakers and all I want is a refund. I don’t even want to shop at finish line and Jd sports anymore and they were my favorite sneaker providers..

Ordered shoes on 10/14. Called within 2 hours of making order to let them know the size I ordered did not match my order receipt. Was told I could not change the order as it had already been processed and shipped. They said I would need to wait and receive the product and then return it to get a refund. Now it is 11/3 19 days later and they have never sent the order to UPS for delivery. They will not take emails as the customer service email says it is full and you have to call in. If you call it it takes a minimum of 60 minutes to get someone to answer. Then they just say the order is in processing and should arrive soon. The return policy is within 45 days but at this rate I will not even have the product by then if it ever does arrive. Feels like a total scam and is very frustrating. I ordered regularly from Nike, Finish Line, Champs, and Hibbett and have never once had any form of issue. Terrible customer service and I will not be making any more orders from Finish Line as a result.