Finish LineReviews of finishline.com

Finish Line is not a reliable business. I placed an order for my son’s birthday, and instead of notifying me that they could not fulfill the order so I could purchase elsewhere, they simply canceled it without any notice. I received an email stating they had not forgotten about my order, but I was never informed that it had been canceled. This lack of communication is extremely unprofessional. I have requested a full refund but have been unable to reach a real person for assistance. This entire experience reflects poor business etiquette and disregard for customers. I would give zero stars if possible.

I ordered two pairs of shoes for my sons and paid extra for expedited shipping. Instead, I received one incorrect shoe in the wrong style and size, and I’m still missing two shoes from my order. The company was closed until after Christmas, so my kids had nothing to open. Customer service promised supervisor call-backs that never happened, and I was then asked to drive to a mall and pay to print a return label for their mistake. Very disappointing experience and poor accountability.

Finish Line is TRASH!! I ordered some shoes for my kids that was supposed to arrive before Christmas and never got them 👎🏾 I wasn’t notified by Finish line or UPS who is TRASH as well!!!!! I will never purchase from them again they were my last resort and I knew I should’ve never ordered from them smh

Absolute trash company. Ordered for Christmas with guaranteed delivery, called several times to check on the order and was on hold for a minimum of 45 minutes each time and each time assured it would be on time. Shocker, it wasn’t. The day AFTER Christmas the order was cancelled.

Paid 50 percent of the items cost for guaranteed shipping by a certain date. 6 days after that date it hasn't even been processed. Currently on hold for 45 minutes... their website chat is a joke.

Why does it make me give 1 star? I should be able to give 0, or less! Ordered nike sweatsuit online 11/28/25. 11/29 I get the shipped notification. Week or so later I get the hoodie and shoes. No pants. Day after day no update. I send email 12/10. Nothing. 12/17 I try again. This time it gives me the option to upgrade the shipping for 10 bucks. I do it. 12/21 still nothing. We call them. They are little to no help. They agree to rush shipping since it is a Christmas gift. 12/24, item has not even been shipped yet. I will NEVER order from them again.

I purchased a Nike coat on 12/4 it has been waiting for carrier pick up since 12/5 still waiting co doesn’t respond to emails customer service doesn’t answer the phone no matter when you call their chat says you can get help between 2-6 it was 245 says it can’t help me I am beyond frustrated with this company I will be disputing the cards to my card never again will I order from this co

Ordered shoes and waited two weeks and kept getting there emails about the order is still being processed. Called and was told the same thing and then two days later I get an email that my order was canceled with no explanation. Waited 9 business days for my refund and it still wasn’t issued. Called and was getting the runaround and then basically was told to dispute the charge with my bank. Company is a shit company and I will stick to footlocker from henceforth!