Finish LineReviews of finishline.com

I ordered a pair of shoes for my son and the company made an error on my order so ups was unable to deliver. when I contacted the company all they could offer was 3-5 day delivery or refund which which is unacceptable due to me already waiting 3-5 business days! I will never order from finish line again!

My mom bought Jumpman Pro Quick size 11 last May, fast delivery but the problem is they sent both the right pair of the shoe..wrong pair!

We went to the store on tax free weekend and we spend 260.00 dollars on shoes and they charge us taxes. Very disappointed 😞 unacceptable!!

Horrible customer service!!! My package was sent to the wrong address. (The billing address instead of the shipping address) I tracked it online until it said unable to deliver...returning to sender. I called and they said they’d send a replacement within 3-5 days it’ll be shipped. I have waited 7 days and I called back today. The lady informed me that it had been shipped to the wrong address again...the same exact one from before. So now I’ve waited 3 weeks for a pair of shoes and you’re asking me do I want yet another replacement??!!! No mam!!

Ive ordered 3 times. I was sent the wrong pair of shoes twice in a row. I was told that I had to mail the shoes back using UPS despite the fact that the nearest UPS store is 20 minutes from me and I have a post office across the street. "Sorry we don't use USPS". They would not send me my new shoes until I mailed back the incorrect order. Last time, it took 4 weeks from the time I ordered until I got my shoes. With Amazon, I get my shoes the next day. No wonder Finish Line is going out of business. Next time, I'll just order from Amazon like everyone else. This is the last time I ever order from them.

Worst experience ever!!!!!! My order number: #7488789082 ordered this shoe online and few days later, received a shoe with an irrelevant invoice and wrong shoe in the package. Called the customer service to complain, the lady told me you can mail it back and then once we receive it, we can mail you the right one. I said, I need the shoe by this week, that is too slow. She told me, ok, if you can bring the shoe to one of the nearest store, they can take it and they can call us. Once you return the shoe to the store, we can send you yours immediately. Ok, then I bring the wrong shoe to the store. And store told me , ok we can not take the wrong shoe back, but don't worry, we've ordered the right shoe for you already, it is an expedite two day delivery, you just need to send back the wrong shoe when you got chance. Turns out , this is another lie!!!!!!! I been waited three days, then I call back the customer service, I was told, sorry sir, we have to wait the shoe mailed back before we send you your shoe!!! Are you kidding me?? Is this a scam??? I paid my money and received a cheap wrong shoe and now I have been lied 3 times??? I want my money back, I told the customer service to escalate to manger. She put me on-hold and never pick up again. This is the worst service I've ever had in my life, I am so so so angry. You lied to me, you took my money, you don't ship my product.

Terrible customer service, they sent me one shoe and I had to argue on the phone with them for over an hour to get the other shoe mailed out with next day air. Wont be shopping here again.

horrible customer service. placed an order and Finishline sent the wrong size. They wont send me the correct size until I ship the wrong size back! this was there mistake and now I have wait another 3 weeks for them to received it, process it and hopefully send me the right size??? gonna boycott this company now. no more business from me