Finish LineReviews of finishline.com

Ordered sneakers for my son online,they took they money out within seconds.I get an email after 2 mins stating my order was cancelled and I should expect a refund in 7-10 business days!!Are you F***** kidding me!!..It didn't take 7-10 days for yall to take my money!!..NEVER EVER WILL I REFER SOMEONE TO SHOP HERE!!!

I bought a pair of Adidas BYW cool shoes but when the shoes arrived they had been clearly worn and were dirty I tried reaching out to customer service they offered little to no help and kind of disregarded my concerns with the order and just sent a return link did not apologize or offer me anything for the hassle I will never order from finish line ever again terrible terrible customer service

Looks like I have to take this to the next level. I ordered speed online with Finish Line (9 pair in total, 2 separate orders). My first order consisted of 8 pairs of shoes, the second was only 1 pair. I received one pair of shoes from the first order. The remaining shoes from both orders were said to be delivered a few days later. I waited and still didn't get them, so I reported through chat as I was at work. I was told that I'd receive a refund for around $285 for the first order and around $45 for the second in 3-5 business days. I waited 6 business days and inquired about the refund or my shoes actually being sent, and was told that the business days started days later and that I'd only be refunded the $45, until I here a police report (weeks later). At this point I'm livid! Who has over $300 to throw away? So, I try to chat and email for a manager to contact me, and they've blocked me from chats and emails. Until I'm contacted or this is rectified, I'll post this everywhere!

Beware. HORRIBLE company, poor management and terrible customer service. What a run around and time waster. Bought shoes at outlet store. The Manager found me the "last pair." Got home (1 hour away) and shoes were USED, dirty and worn. Told by outlet store to return them to Macy's. WE DON'T SELL THESE SHOES," said the Macy's online supervisor. Told to go to "Finish Line Store." Return "exchanged" but required special order. Promised quick delivery (3-4 days). No shoes delivered. Back to the store. Told they "didn't ship my shoes because they didn't have any boxes." 3 trips to the store and 3 calls to customer service (including one "hang up" when I asked to speak to a supervisor), they could not deliver the item nor would they provide more than "$20 discount." I will NEVER shop at Finish Line again, even though the shoes we wanted are the ONLY shoes that my wife can wear. UGH! Avoid buying anything from this company.

HORRIBLE I WILL NEVER EVER ORDER AGAIN FROM FINISHLINE. I ordered a pair of sneakers and used the ‘Free Shipping’ option. UPS made 3 attempts and no one was home because we are a working family. I called FINISHLINE and they said it’s a ‘RESTRICTION’ on my sneakers at the UPS depot (I cannot even pick them up). I tried to pick em up and was told it’s a restriction and my package will go back to FINISHLINE. I called their horrible customer service and was told they cannot they do anything about it. The ‘Free Shipping Option’ only makes ‘Residential’ delivery and I CANNOT REROUTE MY PACKAGE TO MY JOB. I am very upset that they cannot lift the restriction on my package. This is fraud. They said if I would of paid for shipping I would have the option to reroute and pick my package up at the UPS depot. This package was for a birthday gift and now this order will be sent back and I will cancel it. I WANT A REFEUND AND WILL NEVER ORDER AGAIN FROM FINISHLINE.

Don't accept returns at all!!! Just an awful customer support. On their website there is no single word, that they don't accept international returns. A want to send shoes that are to big for me. But they refuse to send me correct shipping label, to force me to pay 100$ for shipping it back! When shoes cost 110$. Its unacceptable service! Newer buy from them if you count your, money, there are a lot of other great shops. To prove, that I am a real buyer, here is my order number: Order #: 7972564526

My husband trying to order 2 pair of shoes on cyber Monday(nov. 2018). Everytime he submit his orders it won't go through. No confirmation. He did it twice. He called to follow through the next day and yes, a customer care personnel said there's 2 orders sitting there but not submitted. He then created a 3rd order on the phone in replacement of the previous orders. Believe me, we received 6 pairs of shoes after and got charged on all 3 sets of orders!!!! Triple order of thesame thing!!!!! I called few times after to return the 2 pairs of order. I did what they advice me and they recieved through UPS the merchandise on dec 14. On Dec 17, 2018 I got the refund for 1 order but until now i am still waiting for the other half!!!!! They need a big overhaul on how they do business. I started taking names lately regarding my refund. Jasmin on Dec 28, she will investigate and should hear from her in few days, nothing!!! Maica on Jan 6, 2019, another liar, everything's ok and I should get my refund in 3-5 business days, nothing!!! Kent on Feb 7, 2019, I will be refunded in 3-5 days..... really hoping I will get my money back this time!!!! I should have listed more names since the beginning!! I WILL NEVER SHOP AT FINISH LINE AGAIN!!!

I ordered a pair of shoes online. I’m not sure if the shoes ever got to the post office or the post office never sent it on past that. I called and they had no clue where it was. So they sent a replacement. The shoes were supposed to be here 5 days earlier. The replacement took 4-6 business days to go through. After the 5th day they put it on 2 day air. Here it is 4 days after that and they still aren’t here. Will never order shoes online from here again.